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Customer Question
Hello I have just...

Hello I have just subscribed to totalAv, I logged in and now when I want to log in it will not accept my email and password. What should I do?

Technician's Assistant: Are you logged into your email account on any other devices?

No

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

I tried to use my phone # when I first signed in ( asked for email or phone #) it would not accept my phone #. So I used my e mail.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

No there is nothing else I can think of this concerns me.the system is supposed to be a protection system.

Submitted: 7 months ago.Category: Computer
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Answered in 1 minute by:
12/15/2017
Tech Support Specialist: Richard, Computer Specialist replied 7 months ago
Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 47,275
Experience: Over 20 years of consulting to the IT industry
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Can you tell me exactly which service you are trying to sign into?

Please let me know

Thank you

Ask Your Own Computer Question
Customer reply replied 7 months ago
TotalAv/ No thank you I already have a Geek Squad account. I will get them to assist me Better yet I prefer to just cancel the account.
Tech Support Specialist: Richard, Computer Specialist replied 7 months ago

ok a little lost here as you were asking me to help you and then in the same message you do not need help?

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