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I can’t get email as I have forgotten my password..had a…

Customer Question
I can’t get email...

I can’t get email as I have forgotten my password..had a robbery and this is a new computer.

Technician's Assistant: Are you logged into your email account on any other devices?

I have lost password ***** Optus net emails...have no email access

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

I do have security questions and a phone no.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Don’t think so

Submitted: 7 months ago.Category: Computer
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Answered in 1 minute by:
12/15/2017
Tech Support Specialist: Michael, Computer Software Engineer replied 7 months ago
Michael
Michael, Computer Software Engineer
Category: Computer
Satisfied Customers: 283
Experience: Senior Consultant & Chief Engineer in systems development environments
Verified

Hi, My name is***** to JustAnswer.com. To make sure I don't miss anything, please give me a minute to review your question.

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Tech Support Specialist: Michael, Computer Software Engineer replied 7 months ago

r u there?

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Tech Support Specialist: Michael, Computer Software Engineer replied 7 months ago

Hi there. Congratulations on ur new membership.

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Customer reply replied 7 months ago
am here..you charged me $5 only for now? I don’t know that I want to join yet..
Tech Support Specialist: Michael, Computer Software Engineer replied 7 months ago

hi. Who is your email carrier. i.e. gmail, hotmail, etc.

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Tech Support Specialist: Michael, Computer Software Engineer replied 7 months ago

I'm sorry I have a message that you just became a member. Is that not correct?

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Customer reply replied 7 months ago
NoI don’t want that as I could phone optus and get help from them for free..Was requesting tel. No. I did t do anything but co mit to $5 and a free trial.
Customer reply replied 7 months ago
What kind of info?
Tech Support Specialist: Michael, Computer Software Engineer replied 7 months ago

sure ill ask for refund for you.

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Customer reply replied 7 months ago
No I don’t want to spend that much at the moment.
Customer reply replied 7 months ago
What happened to the week free trial?
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