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It says I've got a virus and shut my windows 8 down..

Customer Question
It says I've got...

It says I've got a virus and shut my windows 8 down..

Technician's Assistant: What's the brand and model of your computer?

Gateway

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

It give a # and I called, never asked my name and I couldn't understand him well..

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I haven't had internet in several months until now

Submitted: 7 months ago.Category: Computer
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Answered in 2 hours by:
12/15/2017
Tech Support Specialist: Richard, Computer Specialist replied 7 months ago
Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 47,264
Experience: Over 20 years of consulting to the IT industry
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

What exactly happens when you try to start your computer now?

Please let me know

Thank you

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