Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

Cannot. Win8 on Toshiba kira - cannot bring up Kaspersky…

Customer Question
Win8 on Toshiba kira...

Win8 on Toshiba kira - cannot bring up Kaspersky images for upload of data base

Technician's Assistant: Which Kaspersky product do you have?

I believe it is total security for 3 units for 2 years

Technician's Assistant: What have you tried so far with your Kaspersky software?

I cannot do anything!

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

I have an uneasy feeling of a virus that has

Submitted: 7 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 3 hours by:
12/15/2017
Tech Support Specialist: Richard, Computer Specialist replied 7 months ago
Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 47,274
Experience: Over 20 years of consulting to the IT industry
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Are you getting any messages about a virus at all?

Please let me know

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Andy Your Own Question
Andy
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5,316
5,316 Satisfied Customers
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

Andy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,252 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
Following message I have sent to s & Sirs, Subscription for
Good day, Following message I have sent to***@******.***Dear Madam's & Sirs,Subscription for my Kaspersky Total Security has expired on 1/29/2018 11:59 PM.It is on Auto renewal for the license of Kasp… read more
Justin Johnson
Justin Johnson
Founder
2,254 satisfied customers
I bought kaspersky security support for 3 devices on !8th
Second opinion] I bought kaspersky security support for 3 devices on !8th Jan. I have downloaded and installed onto my phone and to my Lenovo laptop, but can not do this on my Toshiba PC… read more
UranIT
UranIT
IT Consultant, Network and System Admin
Associate Degree
1,000 satisfied customers
I have two "window host process(Rundll32) running in task
I have two "window host process(Rundll32) running in task manager. should I? … read more
Tech Ben
Tech Ben
Information Systems Manager
Bachelor\u0027s Degree
262 satisfied customers
My computer has been cleaned up and I want to install
My computer has been cleaned up and I want to install antivirus. I still had a number of days left from my last purchase of 3 years. I would like to purchase and update Kaspersky. … read more
GeekGal
GeekGal
IT Director
Bachelors Degree
562 satisfied customers
Ultrabook has black screen. It was on and some strange issues
Ultrabook has black screen. It was on and some strange issues with the screen image and then when entering password ***** access the computer the screen went black.… read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor\u0027s Degree
460 satisfied customers
I have a Toshiba tablet. Last year I purchased a Kaspersky
I have a Toshiba tablet. Last year I purchased a Kaspersky security, renewing this year but my tablet will not uninstall my old Kaspersky system. So my new one will not run as it detects the old one.… read more
Richard
Richard
Computer Specialist
47,274 satisfied customers
I purchased a 1 year subscription about 3 months ago. My computer now shows that it
I purchased a 1 year subscription about 3 months ago. My computer now shows that it has expired. How do I get this resolved. I can not find my key number. Please help. Wayne Tesar [email protected] Thank… read more
Frederick S.
Frederick S.
Computer Specialist
High School or GED
7,241 satisfied customers
Hi, Molinari. Im having trouble upgrading Kaspersky. I got
Hi, Molinari. I'm having trouble upgrading Kaspersky. I got an email saying my subscription is expiring. I thought I followed the right prompts, but I seem to be caught in some sort of loop. I have sc… read more
Molinari
Molinari
Professional Tech Expert
CompTIA A+ Certification
4,157 satisfied customers
I just bought the PURE Total Security. I had just virus protection
I just bought the PURE Total Security. I had just virus protection on before. How do I get rid of the virus protection...which is out of date and install the PURE Total Security? I already have the PU… read more
Josh
Josh
It Support Specialist
Associate Degree
5,153 satisfied customers
I have Kaspersky anti-virus 2010 on my computer, it has expired.
I have Kaspersky anti-virus 2010 on my computer, it has expired. I updated, I have the activation code and I have paid for Kaspersky PURE total security for 3 years. Now I find I CAN NOT dowload the s… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I have a Toshiba external hard drive - serial number 3a0009ui
I have a Toshiba external hard drive - serial number 3a0009ui - No external identification other than the Pin # XXXXX the words TOSHIBA on the sides - less than a year old - have all my files on it. I… read more
Robert Preston
Robert Preston
Technician, Developer
Associate Degree
3,525 satisfied customers
Hi my computer is really slow at up start up it can sometimes
Hi my computer is really slow at up start up it can sometimes take up to half an hour to get to the log in page and once i have clicked on my user name to logg in that takes aroud 10 minutes to log in… read more
Anthony Brewster
Anthony Brewster
I.T.
High School or GED
5,352 satisfied customers
My computer is worning me that my anti virus is turned off.
My computer is worning me that my anti virus is turned off. black list is corrupted. data base is corrupted I need help in fixing this problem XXXXX XXXXX (NNN) [email protected]… read more
Molinari
Molinari
Professional Tech Expert
CompTIA A+ Certification
4,157 satisfied customers
Hi, I have a Dell xp windows and have the Kaspersky Internet
Hi, I have a Dell xp windows and have the Kaspersky Internet Security 2010, 112 days left. Internet Security upgraded on the computer two days ago. We then had faster service but the next day my K sec… read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
have kaspersky 2009 experation August this year, Keep getting
have kaspersky 2009 experation August this year, Keep getting virus warning, am unable to update data base. which is iout of date.… read more
Magic C.
Magic C.
Commercial Network Support Engineer
Associate Degree
496 satisfied customers
Reloading Windows 7 after conflicts with Kapersky AV software
Reloading Windows 7 after conflicts with Kapersky AV software has now made the copy into an illegal one. The package for the anytime upgrade allowed for use on 3 computers...this has not been exceeded… read more
sunnyDmaster
sunnyDmaster
DEPUTY ENGINEER
Bachelor's Degree
450 satisfied customers
I purchased a 3 user commerical license for the Kaspersky Anti-Virus
I purchased a 3 user commerical license for the Kaspersky Anti-Virus 2010 software when I purchased three new computers (PC, laptop & notebook) from Best Buy. As part of the purchase Best Buy included… read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
I have installed Kapersky Anti Virus, order XXXXXXXXX and still
I have installed Kapersky Anti Virus, order XXXXXXXXX and still when signing on get an error message Kapersky Anti-Virus has stopped Can't Execute 'CEC_Main. exe' Tried several times to reinstall. Can… read more
Nilesh
Nilesh
Bachelor\u0027s Degree
649 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x