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Windows 10 won't boot It says it's restoring old system but…

Customer Question
Windows 10 won't boot...

Windows 10 won't boot It says it's restoring old system but nothing happens

Technician's Assistant: What exactly is frozen or not starting up for you?

I am on another computer

Technician's Assistant: What's the brand and model of your computer?

That one is Gateway SX2800 -01c

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

It went out on it's own. It keeps trying to update and doesn't succeed. I can't stop it.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

That's it.

Submitted: 7 months ago.Category: Computer
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Answered in 13 minutes by:
12/15/2017
Tech Support Specialist: Cody, Senior Systems Administrator replied 7 months ago
Cody
Cody, Senior Systems Administrator
Category: Computer
Satisfied Customers: 3,889
Experience: Systems Administrator
Verified

Hello. My name is ***** ***** I will be assisting you today.

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Tech Support Specialist: Cody, Senior Systems Administrator replied 7 months ago

Try pressing F8 repeatedly on startup, do you get an option to boot into safe mode?

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Customer reply replied 7 months ago
No
Tech Support Specialist: Cody, Senior Systems Administrator replied 7 months ago

do you have working computer and blank dvd?

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Customer reply replied 7 months ago
how will you access it. This is not the computer that has the problem.
Tech Support Specialist: Cody, Senior Systems Administrator replied 7 months ago

we can't do remote assistance at this point

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Tech Support Specialist: Cody, Senior Systems Administrator replied 7 months ago

we would need to burn Windows 10 on a dvd and then try to boot from that

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