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I can receive e-Mails but can't send. I reset my password…

Customer Question
I can receive e-Mails...

I can receive e-Mails but can't send. I reset my password ***** it does;t take

Technician's Assistant: What exactly are you having trouble accessing?

Outgoing e=mail messages

Technician's Assistant: Are you logged into your email account on any other devices?

No

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Yes

Submitted: 8 months ago.Category: Computer
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Answered in 5 minutes by:
12/14/2017
Tech Support Specialist: Jason Jones, Computer Expert replied 8 months ago
Jason Jones
Jason Jones, Computer Expert
Category: Computer
Satisfied Customers: 19,460
Experience: Over 10 years of professional experience.
Verified

Hello,
I look forward to helping you today.

I must ask a question or two before we begin. Thank you in advance for taking the time to answer.

Which program do you use to access your email (Outlook, Mac Mail, Entourage, Internet Explorer, Firefox, etc)?

Thank you,
Jason

P.S. If you do not know the answers to any of my questions or are confused about something, please let me know by replying on this page.

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