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When I try to download the new version I get this error

Customer Question
Hi Pearl: When...

Hi Pearl: When I try to download the new version I get this error message:

Technician's Assistant: Which software or app can I help with?

The security certificate presented by this website was issued for a different website's address.Security certificate problems may indicate an attempt to fool you or intercept any data you send to the server.
We recommend that you close this webpage and do not continue to this website.
Recommended iconClick here to close this webpage.
Not recommended iconContinue to this website (not recommended).More information More information

Technician's Assistant: What have you tried so far with your software?

0

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

No thanks

Submitted: 8 months ago.Category: Computer
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Answered in 1 minute by:
12/14/2017
Tech Support Specialist: PC_Wizzard, Computer Enthusiast replied 8 months ago
PC_Wizzard
PC_Wizzard, Computer Enthusiast
Category: Computer
Satisfied Customers: 1,100
Experience: Server, networking, desktop questions welcome.
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Thank you for your question. My name is ***** ***** I look forward to assisting you.

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Tech Support Specialist: PC_Wizzard, Computer Enthusiast replied 8 months ago

What are you trying to download and what operating system do you use?

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Customer reply replied 8 months ago
latest version of firefox and microsoft, tell me how to find out which version, please
Customer reply replied 8 months ago
I thought I would get help paying the $5 refundable fee?
Tech Support Specialist: PC_Wizzard, Computer Enthusiast replied 8 months ago

The latest version is 57.0.2

Can you please make sure your date and time on your pc are correct?

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Customer reply replied 8 months ago
my i phone is not connected to the internet would you please email me***@******.***
Tech Support Specialist: PC_Wizzard, Computer Enthusiast replied 8 months ago

Are you trying to install Firefox on your iPhone?

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Customer reply replied 8 months ago
no, but the link was texted (sp) and I would prefer email, thanks.
Customer reply replied 8 months ago
no
Customer reply replied 8 months ago
date and time are corredct
Customer reply replied 8 months ago
I am trying now
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