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My Office365 is telling me that word and excel are not

Customer Question
My Office365 is telling...

My Office365 is telling me that word and excel are not supported.

Technician's Assistant: When did you last update Excel?

I don't remember updating it.

Technician's Assistant: What have you tried so far with your Excel?

I can use it but it is telling me it is not an authorized account. I may have signed in to a 30 day trial, but I do have a regular account.

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

I just want to make sure it is working properly

Submitted: 8 months ago.Category: Computer
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Answered in 5 minutes by:
12/14/2017
Tech Support Specialist: Specialist Sean S., Computer Support Specialist replied 8 months ago
Specialist Sean S.
Specialist Sean S., Computer Support Specialist
Category: Computer
Satisfied Customers: 1,373
Experience: 15+ years IT experience. A+, Net+, Security+ certified
Verified

Good morning/afternoon! My name is ***** ***** I look forward to helping you today!

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Tech Support Specialist: Specialist Sean S., Computer Support Specialist replied 8 months ago

You would either need to run the repair tool or find the correct e-mail for that account. Would you like me to help fix this over this chat OR remote to your machine and fix it that way?

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