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Lenovo Yoga 3 1370 we installed a new LCD and now the camera…

Customer Question
Lenovo Yoga 3 1370...

Lenovo Yoga 3 1370 we installed a new LCD and now the camera is displaying upside down. Do I have a bad camera?

Technician's Assistant: Are you experiencing the same issue in different shooting modes, or just one?

Just this issue

Technician's Assistant: Has there been any damage to your camera recently (e.g. from dropping it or getting it wet)?

No. Only the display had a slight crack at the bottom, we replaced the glass/LCD when we reattached the camera - when in Google handouts we are upside down

Submitted: 7 months ago.Category: Computer
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Customer reply replied 7 months ago
If I have to buy a new camera let me know the best supplier to purchase parts
Answered in 12 minutes by:
12/14/2017
Tech Support Specialist: John Lohr, Computer Hardware Engineer replied 7 months ago
John Lohr
John Lohr, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 719
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Hello and thank you for choosing JustAnswer. My name is ***** ***** I will be happy to help you.

Is it only in Google Hangouts?

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Customer reply replied 7 months ago
Everything ... not just google hangouts
Customer reply replied 7 months ago
We have uninstalled and reinstalled drivers
Tech Support Specialist: John Lohr, Computer Hardware Engineer replied 7 months ago

Is it possible that when you mounted the new LCD in, you mounted the webcam upside down?

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Customer reply replied 7 months ago
We thought about that - if you look at how the camera sits in the slot there is only 1 way to seed it down. We are taking it a part again just to double check
Customer reply replied 7 months ago
It's definitely installed correctly if you flip it the sensor is on the wrong side
Tech Support Specialist: John Lohr, Computer Hardware Engineer replied 7 months ago

which driver did you reinstall?

Could you get me the name and version of it?

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Customer reply replied 7 months ago
John no offense but these are basic questions we are going back and forth on. We’ve down loaded the right drivers, there is only 1 way the camera can be installed due to the sensors. We have read forums, tried landscape settings, we were looking for something a bit more advanced. Ordering a new camera - suspect this one is faulty. Thank you anywayHappy Holidays
Tech Support Specialist: John Lohr, Computer Hardware Engineer replied 7 months ago

No offense taken! I just need to ask the basics to get some information to start with so I don't repeat steps. I see on the Lenovo website there are two different drivers for your model of laptop so I wanted to make sure they were the correct ones. If you want to continue, please let me know and I'll be happy to help. If not, let me know and I will get this refunded for you and hope you have a happy holiday also!

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