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I can't connect to the hotspot on my iphone -- I used to be able to, but can't now. I think it's a driver problem, but don't know. How do I update my drivers? also can I get upgrade system -- eg more ram

Submitted: 4 months ago.Category: Computer
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Answered in 5 minutes by:
12/14/2017
Tech Support Specialist: Richard, Computer Specialist replied 4 months ago
Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 44,695
Experience: Over 20 years of consulting to the IT industry
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

What exactly happens when you try to connect to the hotspot?

Please let me know

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Customer reply replied 4 months ago
It keeps searching for a connection
Customer reply replied 4 months ago
The extra $52 is in addition to the $77 I just agreed to pay?
Tech Support Specialist: Richard, Computer Specialist replied 4 months ago

yes but it is optional

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Tech Support Specialist: Richard, Computer Specialist replied 4 months ago

On the iPhone go to settings, general, reset, reset network settings

Then setup the hotspot again and tell me if it then connects please

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Customer reply replied 4 months ago
Same problem
Tech Support Specialist: Richard, Computer Specialist replied 4 months ago

Does the laptop now see the hotspot from the iPhone?

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Customer reply replied 4 months ago
I don't know whether this is useful: it used to work when I had an iPhone 4. When I had to get a new phone it didn't work on the iPhone 5. Now I have an iPhone 8 and it doesn't work with it either.
Tech Support Specialist: Richard, Computer Specialist replied 4 months ago

Does the laptop now see the hotspot from the iPhone?

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Customer reply replied 4 months ago
Not now. I believe it did just a few minutes ago when I tried to connect. Now nothing is showing up.
Customer reply replied 4 months ago
other networks are shown but not the hotspot.
Tech Support Specialist: Richard, Computer Specialist replied 4 months ago

Can you do the instructions I gave please and then check if the laptop sees the network

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Customer reply replied 4 months ago
I reset networks again. The iphone shows up on list. I press to connect. It tries and then says "cannot connect to this network". I just looked and it's trying to connect again, Unsuccessfully
But it did succeed in disconnecting me. Sorry for the delay; im back on now
Customer reply replied 4 months ago
I just looked again and the iphone is still on the menu.
Tech Support Specialist: Richard, Computer Specialist replied 4 months ago

Thanks

Which version of windows are you using?

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Customer reply replied 4 months ago
8
Customer reply replied 4 months ago
8.1 actually
Tech Support Specialist: Richard, Computer Specialist replied 4 months ago

Click start, type in CMD and right click on command prompt and select run as administrator

Then type each of the command lines below, one line at a time, and press the Enter key each time: netsh winsock resetipconfig /releaseipconfig /flushdnsnetsh int ip reset netshlog.txt Then restart the Laptop and check if it now connects.

 

Let me know the results please
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Customer reply replied 4 months ago
will do. This will take a while. I assume I should save the url to reconnect.
Tech Support Specialist: Richard, Computer Specialist replied 4 months ago

yes, please do

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Customer reply replied 4 months ago
I get "netsh winsock resetipconfig command not found"
Tech Support Specialist: Richard, Computer Specialist replied 4 months ago

ok, seems the formating on this website changed it

It is

netsh winsock reset

ipconfig /release

ipconfig /flushdns

netsh int ip reset netshlog.txt

You see it correctly now?

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Customer reply replied 4 months ago
Hi Richard, I went through the steps and rebooted. I tried connecting to the hotspot but had the same resultd
Tech Support Specialist: Richard, Computer Specialist replied 4 months ago

It saw the hotspot though correct?

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Tech Support Specialist: Richard, Computer Specialist replied 4 months ago

ok, than do the following please

Click start, type in CMD and right click on command prompt and select run as administrator

A black window will open.

Type in it

sfc /scannow

press enter and when it has completed, type in

chkdsk /r

Press enter.

It will give a message "the type of the file system is NTFS cannot lock current drive.

chkdsk cannot run because the volume is in use by another process. Would you like to schedule this volume to be checked the next time the system restarts y/n" Say Y, press enter and restart the computer.

Please note, while this normally only takes 10 minutes to run, it can take at times number of hours if windows encounters many issues. If this is occurring it is critical to let this complete as it means you have corruption on the hard drive that it needs to fix. Even if it looks like the scan is not progressing, it is, please just let it run to completion. Windows will then start when it has.

Then try to connect please

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Customer reply replied 4 months ago
OK. Will do. But it will have to be tomorrow. Thanks for this. I'll get back once I've done it tomorrow
Tech Support Specialist: Richard, Computer Specialist replied 4 months ago

Thank you

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Richard, Computer Specialist
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