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I have a license for Office 365 Personal Subscription and it…

Customer Question
I have a license...

I have a license for Office 365 Personal Subscription and it will not recognize my product key. Also, on one screen is recognizes my email and on another it ask me to enter and does not identify. BTW good morning. Tammy

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Outlook

Technician's Assistant: How do you usually access Outlook? On a phone or tablet, or through a web browser?

On my laptop through Google Chrome

Technician's Assistant: What troubleshooting have you tried?

To enter product key and also enter my email

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I think that is it.

Submitted: 7 months ago.Category: Computer
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Answered in 5 minutes by:
12/14/2017
Tech Support Specialist: Richard, Computer Specialist replied 7 months ago
Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 47,274
Experience: Over 20 years of consulting to the IT industry
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

On which device are you trying to install office on?

Please let me know

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Customer reply replied 7 months ago
My laptop
Tech Support Specialist: Richard, Computer Specialist replied 7 months ago

Thanks

And where did you originally purchase it from?

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Customer reply replied 7 months ago
It was purchased for me with new laptop. Got laptop last week
Tech Support Specialist: Richard, Computer Specialist replied 7 months ago

ok, use my link below and enter it in there and download and install it from the site.

https://setup.office.com/

Let me know please how you go

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Customer reply replied 7 months ago
Why am I being charged $42? I was told $5
Tech Support Specialist: Richard, Computer Specialist replied 7 months ago

This is the cost of the service... the $5 was just a deposit

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Customer reply replied 7 months ago

It looks like there's already an account with ta***************m. If it's you, go back and sign in. Otherwise, choose another username. If I enter my email it reads that is does not recognize. You are having me do what I have already done.

Tech Support Specialist: Richard, Computer Specialist replied 7 months ago

You are choosing to create a new account, you need to choose to sign i instead please

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Customer reply replied 7 months ago
I would like a refund for the full amount please.
Customer reply replied 7 months ago
Im paying 42 for you to tell me to do the same thing I originally said I had done.
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