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I have experienced a cyber attact, what should I do. I have…

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I have experienced a...

I have experienced a cyber attact, what should I do

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

I have 2-an hp pavilion (appx 5 yrs old) and an Hp (new)

Technician's Assistant: What Operating System (OS) are you running on your Pavilion?

Windows 7

Technician's Assistant: What have you tried so far with your Pavilion? Have you installed any updates recently?

I have enlisted the aid of TECHCLUB, AND they have supposedly fixed it, but they want over 3 K for it

Submitted: 7 months ago.Category: Computer
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12/14/2017
Tech Support Specialist: Richard, Computer Specialist replied 7 months ago
Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 47,276
Experience: Over 20 years of consulting to the IT industry
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

What exactly do you see on the screen of the computer at the moment?

Please let me know

Thank you

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