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I am new at PCs. I have a DCR from my VA medical records.

Customer Question
I am new at...

I am new at PCs. I have a DCR from my VA medical records. How di I display this cdr disk on my laptop?

Technician's Assistant: What's the brand/model and Operating System (OS) of your laptop?

Thank you. I am brand new at using a pc. How do I find what my Op Sys (OS) is. Sorry (iam 78 disabled vet just learning(

Technician's Assistant: What have you tried so far with your laptop? Have you installed any updates recently?

Not tat I know of. this is a two yr old device.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I am able to do rudimentary things like my email, I use CHROME if that helps

Submitted: 7 months ago.Category: Computer
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Answered in 17 minutes by:
12/14/2017
Tech Support Specialist: hongkongpom, Computer Support Specialist replied 7 months ago
hongkongpom
hongkongpom, Computer Support Specialist
Category: Computer
Satisfied Customers: 1,438
Experience: Microsoft Certified Desktop Support Technician since 2007
Verified

Hello please press the button on the side of your laptop where you CD drawer is located. The drawer will then open. Please insert the CD (label side up, shiny side down) and close the drawer.

The CD will start spinning up and you should see an option appear on the screen. One option is to explore the drive which you can do to look at all the files on the CD.

If you don't see that, they click the File Explorer folder icon at the bottom of your screen.

Your drives will appear and you will see your CD drive. It maybe the D or E drive. You can then double click that to show you the files and folders on the CD.

Please let me know if you have further questions

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hongkongpom, Computer Support Specialist
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