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Started setting up computer 1 year ago, but got I'll and…

Customer Question
Started setting up computer 1...
Started setting up computer 1 year ago, but got I'll and never finished the set up. Finally getting sound to setup but can find the set p I'd info. I need help to claim my computer. HELP this old woman get on line. Vivian H.(###) ###-####
Thank you in advance, because it will be a challenge.
VAH
Submitted: 7 months ago.Category: Computer
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Answered in 1 minute by:
12/14/2017
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 7 months ago
arsufi2002
arsufi2002, Computer Support Specialist
Category: Computer
Satisfied Customers: 1,771
Experience: MCSE, RHCE, IBM System X Server Certified
Verified

Hi,

My name is ***** ***** of the expert in computer category. I am sorry to hear that you have this issue, I look forward to assisting you today with your question and providing the best answer possible.

Please save this page to favorites( ctrl + d) so that you can reconnect in case you get disconnected

Please find reply box below to post your response

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Tech Support Specialist: arsufi2002, Computer Support Specialist replied 7 months ago

Could you explain issue little more?

Aren't you able to login Windows?

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Customer reply replied 7 months ago
No I can not log on because I can not find the password. Remember my password.
VAH
Customer reply replied 7 months ago
This is getting too expensive at this time I must wait until the first of next year. Thank you
VAH
Customer reply replied 7 months ago
I am on social security and can not afford the extra charges.
VAH
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 7 months ago

ok

Don't want to pay extra. Please ignore any message that pop up for premium service

Let me know when you are ready

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Customer reply replied 7 months ago
Okay. Will contact you after yhr 4th of January.
VAH
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 7 months ago

ok fine...

By the way, you have important data on this computer?

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Customer reply replied 7 months ago
I have no info on the computer. I never got the opportunity to use the computer.
VAH
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 7 months ago

Do you mind resetting computer to factory settings?

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Tech Support Specialist: arsufi2002, Computer Support Specialist replied 7 months ago

(If you think no data is stored on computer)

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Tech Support Specialist: arsufi2002, Computer Support Specialist replied 7 months ago

seems you left..

Let me know when you are back. We shall continue then

Thank You

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