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My tablet Android is starting==optimizing storage it wont…

Customer Question
My tablet Android...

My tablet Android is starting==optimizing storage it wont shut off or on

Technician's Assistant: What's the model of your device? How old is it?

ZenPad z8s

Technician's Assistant: What have you tried so far with your ZenPad?

To shut it off

Technician's Assistant: Anything else you want the Android Expert to know before I connect you?

It wont start either circle going around and around

Submitted: 7 months ago.Category: Computer
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Answered in 6 minutes by:
12/14/2017
Tech Support Specialist: Dan, Computer Support Specialist replied 7 months ago
Dan
Dan, Computer Support Specialist
Category: Computer
Satisfied Customers: 2,524
Experience: 25 Years working with computer troubleshooting and networking. Comp TIA A-Plus Certified.
Verified

Hello and welcome to JustAnswer, I look forward to assisting you today. Have you tried pressing and holding the power button until it turns off?

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Customer reply replied 7 months ago
It won't turn off yes I did
Tech Support Specialist: Dan, Computer Support Specialist replied 7 months ago

How long has it been stuck in the loop?

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Customer reply replied 7 months ago
It also has Android is starting
Customer reply replied 7 months ago
3. hrs
Tech Support Specialist: Dan, Computer Support Specialist replied 7 months ago

Well you can try a factory reset but that is usually done after it is powered off. If you can perform a reset, that will wipe any saved data you might have.

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Customer reply replied 7 months ago
No I just go it to day at Verizon Lakeland Fl.
Tech Support Specialist: Dan, Computer Support Specialist replied 7 months ago

Well then I think I would recommend you return it and have it exchanged. I would be happy to help you but you shouldn't be having this problem with a brand new tablet.

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Customer reply replied 7 months ago
OK Thank you. Do you refund the $5 ?
Tech Support Specialist: Dan, Computer Support Specialist replied 7 months ago

You can contact customer service for any refunds.

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