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After an update the machine is asking me for a administrator…

Customer Question
After an update the...

After an update the machine is asking me for a administrator name and password ***** certain apps. This never happened before I did an update last last night.

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

Windows 10 machine is a HP envy phoenix desktop 860-140

Technician's Assistant: How long has this been going on with your envy phoenix? What have you tried so far?

Started today after an update was done. Its asking me for a password ***** I never had

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Not really. I just want my old machine back

Submitted: 7 months ago.Category: Computer
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Customer reply replied 7 months ago
One of the apps is Microsoft flight simulator. Machine boots up fine. The message reads " Do you want to allow this app to make changes to your device?" To continue, enter an admin user name and password. This never happened in the past.
Customer reply replied 7 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 7 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 7 months ago
are we still connected?
Customer reply replied 7 months ago
CANCEL MY REQUEST FOR HELP. NO ASSISTANCE WAS GIVEN. DO NOT CHARGE MY CREDIT CARD.
Answered in 1 hour by:
12/14/2017
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 7 months ago
arsufi2002
arsufi2002, Computer Support Specialist
Category: Computer
Satisfied Customers: 1,769
Experience: MCSE, RHCE, IBM System X Server Certified
Verified

Hi,

My name is ***** ***** of the expert in computer category. I am sorry to hear that you have this issue, I look forward to assisting you today with your question and providing the best answer possible.

Please save this page to favorites( ctrl + d) so that you can reconnect in case you get disconnected

Please find reply box below to post your response

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Tech Support Specialist: arsufi2002, Computer Support Specialist replied 7 months ago

We are connected...

Let me know your account has admin privilege?

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Tech Support Specialist: arsufi2002, Computer Support Specialist replied 7 months ago

seems you went offline. Please answer when you are back

Thanks

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