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I reset my firestick and cannot pull up any app. it ask to…

Customer Question
I reset my firestick...

I reset my firestick and cannot pull up any app. it ask to register , password ***** wwwamazon/code

Technician's Assistant: When could you last open your software?

Two days ago

Technician's Assistant: Did you recently update your software or Operating System (OS)?

No

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

No thank you xmas

Submitted: 7 months ago.Category: Computer
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Answered in 16 minutes by:
12/13/2017
Tech Support Specialist: Aparna Indresh, Computer Hardware Engineer replied 7 months ago
Aparna Indresh
Aparna Indresh, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 529
Experience: Engineer at Aparna Indresh
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Tech Support Specialist: Aparna Indresh, Computer Hardware Engineer replied 7 months ago

May I know what is exactly happening when you are trying to register fire stick?

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Customer reply replied 7 months ago
it what take the password
Tech Support Specialist: Aparna Indresh, Computer Hardware Engineer replied 7 months ago

It is not taking the password?

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Customer reply replied 7 months ago
no not at this time
Customer reply replied 7 months ago
wants happen are you still with me?
Tech Support Specialist: Aparna Indresh, Computer Hardware Engineer replied 7 months ago

Okay, we can try to do the password ***** please click on this link https://www.amazon.in/gp/help/customer/display.html?nodeId=201945330 and follow steps in order to reset the password ***** please let me know if it works for you.

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Customer reply replied 7 months ago
I would cancel at this time. could you let known that it been canel?
Tech Support Specialist: Aparna Indresh, Computer Hardware Engineer replied 7 months ago

Okay, so you don't wish to continue.

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Tech Support Specialist: Aparna Indresh, Computer Hardware Engineer replied 7 months ago

I am a user of the site just like you and cannot help you with site-related issues. You can contact JustAnswer's Customer Service by clicking on the Contact Us button at the bottom of your screen or by going to this link: http://ww2.justanswer.com/customer-support.

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Customer reply replied 7 months ago
that did not heip me at all it its aking for a amazon code
Tech Support Specialist: Aparna Indresh, Computer Hardware Engineer replied 7 months ago

I am sorry. Unfortunately I am out of ideas. I may have to open this question to other experts by opting out from this issue, so that any other expert would give you a quick solution for this problem with no extra charge. Thank you.

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Customer reply replied 7 months ago
I tried shuting down and removing the batterys
Customer reply replied 7 months ago
ok thanks
Tech Support Specialist: Josh, Support Specialist replied 7 months ago
Josh
Josh, Support Specialist
Category: Computer
Satisfied Customers: 21,959
Experience: 5 years as Network Admin, 10+ years of IT support
Verified

Hello:

I'm so very sorry it took so long for someone to offer assistance to you. My name is ***** ***** I've just come online and saw your question waiting. Before we start, can you please confirm if you still need assistance with your question? Thank you!

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