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I have a new phone and I can not get on Facebook I need

Customer Question
I have a new...

I have a new phone and I can not get on Facebook I need help

Technician's Assistant: What Operating System (OS) are you running on your computer or device?

I have a replacement phone and I cannot get on Facebook cannot get past the password

Technician's Assistant: When did you last update your Facebook?

2 weeks ago

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

My number is(###) ###-####Need help desperately

Submitted: 8 months ago.Category: Computer
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Answered in 5 minutes by:
12/13/2017
Tech Support Specialist: Mr.Med, Computer Enthusiast replied 8 months ago
Mr.Med
Mr.Med, Computer Enthusiast
Category: Computer
Satisfied Customers: 2,291
Experience: Networks & Security Engineer
Verified

Hi, I'm Mr.med. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

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Tech Support Specialist: Mr.Med, Computer Enthusiast replied 8 months ago

I'm sorry about the issue, If you have not tried yet, please go to https://www.facebook.com/recover/initiate and
enter your email address (or mobile number, etc) and click on Search to see if you can reset your facebook password.

let me know the results

Thank you

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