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It is my samsung S7 cell phone. I did a factory reset and…

Customer Question
It is my samsung...

It is my samsung S7 cell phone. I did a factory reset and cannot lock in my google account. it shows an error ! I then use my computer to sign in and have no trouble at all.

Technician's Assistant: When were you last able to use your S7?

I was vacationing in Orlando, Florida and have problem while in Florida

Technician's Assistant: Have you tried a Factory Reset? The Phone Expert can walk you through this to ensure you don't lose your photos, contacts and other data.

That was what i did, a factory reset and i cannot be able to use my phone anymore. it keep ask me to log into my google account. but after i log into my account and it kept giving me the error message

Technician's Assistant: Anything else you want the Phone Expert to know before I connect you?

No, just need to have my phone back. I already back up my device.

Submitted: 7 months ago.Category: Computer
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Answered in 2 minutes by:
12/13/2017
Tech Support Specialist: Mr.Med, Computer Enthusiast replied 7 months ago
Mr.Med
Mr.Med, Computer Enthusiast
Category: Computer
Satisfied Customers: 2,209
Experience: Networks & Security Engineer
Verified

Hi, I'm Mr.med. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

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Tech Support Specialist: Mr.Med, Computer Enthusiast replied 7 months ago

I'm sorry about the issue, What error message are you receiving please?

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Customer reply replied 7 months ago
it shows... the device was reset. to continue, sign in with a google account that was previously synced on this device
Tech Support Specialist: Mr.Med, Computer Enthusiast replied 7 months ago

You are referring to the automated offer from our system. There is no way to remote into your phone, I am sorry for any confusion.

You need to bypass the FRP security, Please follow the step by step instructions in the link below :

https://www.youtube.com/watch?v=ChCvMLdyRuw

Let me know the results

Thank you

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Customer reply replied 7 months ago
I follow the instruction all the way to reboot system. reboot then the screen just showing "Samsung" nothing else! it s been a while now
Customer reply replied 7 months ago
oops, installing applications now...
Tech Support Specialist: Mr.Med, Computer Enthusiast replied 7 months ago

OK let me know the results.

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Customer reply replied 7 months ago
i am struck at the not using the 3:50 about the turning off the wifi! don't know what to do!
Customer reply replied 7 months ago
hello, are you still there?
Customer reply replied 7 months ago
i am stuck at the not using my wifi section... around 3:50 of the clip.
Customer reply replied 7 months ago
i will come back later tonight. need to go to work now. the porevious specialist didn't answer my questions.
Tech Support Specialist: Mr.Med, Computer Enthusiast replied 7 months ago

I'm sorry for delay in replying, If you can't turn off the Wireless connection please follow the steps in this video :

https://www.youtube.com/watch?v=1SR2l8nr6FM

Hope this works out

Thank you

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