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My other apple I-pad all of a sudden says I need to enter my…

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My other apple I-pad...

My other apple I-pad all of a sudden says I need to enter my Apple I D and password. I do not know either of these. I have never had it do this before. Please help me.

Technician's Assistant: When did you last change your password ***** Apple ID?

Not for as long as I can remember. Always worked. I am using my sons I-pad to send you this message. I have my I-pad password ***** my notes on my I-pad but I cannot get into that

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

I took it to a computer shop here in town and they told me to contact you

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

No I just want my I-pad to work again.

Submitted: 7 months ago.Category: Computer
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Answered in 7 minutes by:
12/13/2017
Tech Support Specialist: Karthik, Computer Hardware Engineer replied 7 months ago
Karthik
Karthik, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 519
Experience: Senior Engineer at CSS Corp
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Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Tech Support Specialist: Karthik, Computer Hardware Engineer replied 7 months ago

Before we proceed further, I would like to ask you few question about this problem. Could you provide me the apple ID? So that we can go ahead and check what are the reset option available.

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Customer reply replied 7 months ago
How do I find this?
Tech Support Specialist: Karthik, Computer Hardware Engineer replied 7 months ago

Is it possible to access the setting in your iPad. If you can access settings in your iPad please click iCloud option and you can find the Apple/iCloud ID. Can I have ID?

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Customer reply replied 7 months ago
You are no help. Please refund my money I cannot do anything on my I-pad It worked fine intil yesterday and all of a sudden it said it was not registered. I cannot do anything on it. I depend on it so much. Wish you could help
Tech Support Specialist: Karthik, Computer Hardware Engineer replied 7 months ago

I completely understand, Without the apple ID we can't do reset. If you wish to cancel this service. You can contact JustAnswer's Customer Service by clicking on the Contact Us button at the bottom of your screen or by going to this link: http://ww2.justanswer.com/customer-support

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Customer reply replied 7 months ago
I cannot get into the settings
Tech Support Specialist: Karthik, Computer Hardware Engineer replied 7 months ago

Can I have you first name, last name and your email address?

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Customer reply replied 7 months ago

My name is**********.***@******.***

Tech Support Specialist: Karthik, Computer Hardware Engineer replied 7 months ago

No Apple ID Found under your information. Could you please tell me who created your apple ID? The reason why I asking is we can either create a new Apple ID and check if that fix the problem.

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