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I updated my PC on Friday on Saturday and clicked on refresh…

Customer Question
I updated my PC...

I updated my PC on Friday on Saturday and clicked on refresh start and now I am lost because it changed my whole PC

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

HP laptop modem

Technician's Assistant: What's the model and Operating System (OS) of your HP?

I'm sorry, but I am not sure of what you need

Technician's Assistant: What have you tried so far with your HP? Have you installed any updates recently?

Yes, and I slso clicked on refresh

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Can I undo what I have done?

Submitted: 8 months ago.Category: Computer
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Answered in 8 minutes by:
12/13/2017
Tech Support Specialist: Chris L., Support Specialist replied 8 months ago
Chris L.
Chris L., Support Specialist
Category: Computer
Satisfied Customers: 5,843
Experience: Certified Computer expert with over 10 years experience.
Verified

Hello my name is ***** ***** certified computer professional with over 10 years experience. I will be happy to help you. When you refresh your computer it basically re installs windows. Your personal documents should still be there but it will remove any software you installed since you got the PC. Are you missing your programs?

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