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I just want a new password for my account. reason being a…

Customer Question
I just want a...

I just want a new password ***** my account***@******.***. reason being a family member hknows my password ***** I don't like the idea of that! I have tried to do it and keep messing up! PLEASE HELP

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

Telikin Operating system wow not sure what you mean Gmail is that what you mean! Sorry I'm not up to date on these things.

Technician's Assistant: How do you usually access Gmail? On a phone or tablet, or through a web browser?

Through the WEB only!

Technician's Assistant: What troubleshooting have you tried?

Trying to get a NEW Password ***** Google

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

No it's just to get a NEW password, I am so sorry I'm so dumb trying to do it!

Submitted: 2 months ago.Category: Computer
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Customer reply replied 2 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 2 months ago
do I still stay on line with the tech support ?
Answered in 14 minutes by:
12/13/2017
Tech Support Specialist: hongkongpom, Computer Support Specialist replied 2 months ago
hongkongpom
hongkongpom, Computer Support Specialist
Category: Computer
Satisfied Customers: 1,318
Experience: Microsoft Certified Desktop Support Technician since 2007
Verified

Hello do you know your current password ***** as you'll need that to change your password.

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Customer reply replied 2 months ago
Saturday13
Tech Support Specialist: hongkongpom, Computer Support Specialist replied 2 months ago

Ok please think of another password ***** don't write it here because this is a public forum.

You then need to go to www.gmail.com using your web browser

Please tell me when you are looking at your gmail emails

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Customer reply replied 2 months ago
Explain what you do so I know in advance!
Tech Support Specialist: hongkongpom, Computer Support Specialist replied 2 months ago

Think of another password. Make sure it is at least 8 digits. The first character should be a capital letter. Also try to throw in a special character like @

Also use some numbers too.

Please remember that your password ***** ***** sensitive

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Tech Support Specialist: hongkongpom, Computer Support Specialist replied 2 months ago

When you are logged into your gmail, click the cog button on the top right

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Tech Support Specialist: hongkongpom, Computer Support Specialist replied 2 months ago

Next left click settings from the list of items that appear

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Tech Support Specialist: hongkongpom, Computer Support Specialist replied 2 months ago

Sorry but I can't connect to your computer as I am in South Africa with poor Internet.

Do you see the cog I am talking about please?

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Customer reply replied 2 months ago
You mean you cannot help me do this at this time and you are in another Country so then what happens now.
Tech Support Specialist: hongkongpom, Computer Support Specialist replied 2 months ago

Sorry but I can tell you what you need to do. Have you logged into your gmail please?

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Tech Support Specialist: hongkongpom, Computer Support Specialist replied 2 months ago

If you do it yourself then you'll know how to do it next time if needs be

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Tech Support Specialist: hongkongpom, Computer Support Specialist replied 2 months ago

If you don't want to try it yourself I can opt out for another Expert that can connect to your computer

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Tech Support Specialist: hongkongpom, Computer Support Specialist replied 2 months ago

Hello I am still here what is your decision please?

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Customer reply replied 2 months ago
What if I mess up doing this I have paid for the assistance and I had hope by doing that I would get the service I paid for.
Why did you not mention this sooner!
Customer reply replied 2 months ago
Are you still there!!
Tech Support Specialist: hongkongpom, Computer Support Specialist replied 2 months ago

Hello only you should access your email account. This is for your own security.

I can walk you through the steps with no problem

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Tech Support Specialist: hongkongpom, Computer Support Specialist replied 2 months ago

You shouldn't give anyone access to your account. Please understand that Google itself does not offer any support as they are a free service.

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Customer reply replied 2 months ago
I want to get this done ASAP with all the FIRES we are having in California I need to be walked through it if it's possible!
Tech Support Specialist: hongkongpom, Computer Support Specialist replied 2 months ago

So long as you know your current password ***** the new password ***** changing your password ***** ***** easy.

You must make sure that you choose and most importantly write your password ***** If you are asked any security questions to help you remember a future password ***** please make sure that you write then down too and keep them in safe place

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Tech Support Specialist: hongkongpom, Computer Support Specialist replied 2 months ago

Yes I can walk you through it.

Did you see my earlier message about logging into gmail.com and clicking the cog on the top right please?

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Customer reply replied 2 months ago
Oh yes I log into my email and click on to the cog on the top right using my current email! so Is it ok to do this now!
Tech Support Specialist: hongkongpom, Computer Support Specialist replied 2 months ago

Yes thank you

Next left click settings from the list of items that appear

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Tech Support Specialist: hongkongpom, Computer Support Specialist replied 2 months ago

You'll see a page with lots of tabs across the top.

Choose the tab called "Accounts & Import".

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Tech Support Specialist: hongkongpom, Computer Support Specialist replied 2 months ago

See my photos above which shows how it looks.

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Tech Support Specialist: hongkongpom, Computer Support Specialist replied 2 months ago

When you click the tab called Accounts & Import

you'll see a link saying change password

click that and you'll be taken through the steps to change your password

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Tech Support Specialist: hongkongpom, Computer Support Specialist replied 2 months ago

Again please make sure that you write down your password *****

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Tech Support Specialist: hongkongpom, Computer Support Specialist replied 2 months ago

if you read your gmail on other devices such as smart phone you'll need to enter your new password ***** those too when you try to read the email. Your smartphone will ask you to enter the new password.

After you do that you'll be set to go with your new password

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Tech Support Specialist: hongkongpom, Computer Support Specialist replied 2 months ago

Am standing by if you need further help

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Tech Support Specialist: hongkongpom, Computer Support Specialist replied 2 months ago

After you've done thing please kindly rate my service with at least 3 stars so that I can be paid for my time. Thank you

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Tech Support Specialist: hongkongpom, Computer Support Specialist replied 2 months ago

Still here :-)

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Tech Support Specialist: hongkongpom, Computer Support Specialist replied 2 months ago

Still here.

How's it going please?

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Tech Support Specialist: hongkongpom, Computer Support Specialist replied 2 months ago

Hello I am about to end my shift any news please? Are you ok?

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Tech Support Specialist: hongkongpom, Computer Support Specialist replied 2 months ago

Hello I am back on shift if you still need help?

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hongkongpom
hongkongpom
hongkongpom, Computer Support Specialist
Category: Computer
Satisfied Customers: 1,318
1,318 Satisfied Customers
Experience: Microsoft Certified Desktop Support Technician since 2007

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