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Windows 10 message, "the tcp/ip is not installed properly.

Customer Question
Windows 10 message, "the...

Windows 10 message, "the tcp/ip is not installed properly

Technician's Assistant: What's the brand and model of your computer?

Asus r556L

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

3 hours, rebooted router, rebooted pc, looked at setup

Technician's Assistant: Who makes your router?

Its a Verizon standard issue

Technician's Assistant: What have you tried so far?

Rebooted router and pc

Technician's Assistant: Anything else you want the Network Expert to know before I connect you?

I move between locations. I put the computer into hibernate. everytime i get to the new location that is wireless, i have to re-activate the wifi

Submitted: 5 months ago.Category: Computer
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Answered in 1 minute by:
12/13/2017
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 5 months ago
arsufi2002
arsufi2002, Computer Support Specialist
Category: Computer
Satisfied Customers: 1,730
Experience: MCSE, RHCE, IBM System X Server Certified
Verified

Hello and welcome to Justanswer.

My name is ***** ***** I am sorry to hear that you have this issue. I look forward to assist you today with your question and provide the best solution possible.

Please save this page to favorites( ctrl + d) so that you can reconnect in case you get disconnected.

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Tech Support Specialist: arsufi2002, Computer Support Specialist replied 5 months ago

When did you start facing this issue?

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Customer reply replied 5 months ago
3 hours ago
Customer reply replied 5 months ago
no I don't want to provide a remote connection
besides this is not the computer with theproblem, Its on another computer that cannot connect to the internet
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 5 months ago

That is an automated popup for remote assiatance. If you don't need that service, please close that.

From the search bar, search Command Prompt, right click on it and select Run as Administrator

Now run the following command

netsh int ip reset

Let me know what response you are getting for this command

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Customer reply replied 5 months ago
there is no search bar in windows 10
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 5 months ago

Do you see the windows key on the keyboard?

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Customer reply replied 5 months ago
BLACK BOX FLASHED REAL QUICK. DECIDED TO REBOOT
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 5 months ago

Go ahead and reboot

Then try

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Customer reply replied 5 months ago
Same results, no internet
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 5 months ago

Did you run the command prompt as administrator?

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Customer reply replied 5 months ago
THOUGHT I WQAS ALWAYS IN ADMINISTRATOR, DIDN'T SEE THE OPPORTUNITY TO SET IT THAT WAY
``````````````````````
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 5 months ago

Did you right click on the entry which says Command Prompt?

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