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I HAVE AN IPAD AND I HAVEN'T USED IT FOR YEARS AND IT IS…

Customer Question
I HAVE AN IPAD...

I HAVE AN IPAD AND I HAVEN'T USED IT FOR YEARS AND IT IS LOCKED AND I HAVE NO IDEA THE APPLE ID OR PASSWORD

Technician's Assistant: When did you last change your password ***** Apple ID?

I CAN'T EVEN REMEMBER

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

NO i DON'T KNOW MUCH ABOUT COMPUTERS

Submitted: 7 months ago.Category: Computer
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Answered in 2 minutes by:
12/13/2017
Tech Support Specialist: Jon, Computer Support Specialist replied 7 months ago
Jon
Jon, Computer Support Specialist
Category: Computer
Satisfied Customers: 779
Experience: Data Systems Analyst for a School District
Verified
Hello, my name is ***** ***** thank you for your question. I am reviewing it now and will reply again in a moment.
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Customer reply replied 7 months ago
How much would that cost
Tech Support Specialist: Jon, Computer Support Specialist replied 7 months ago
Ignore the offer to remote
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Tech Support Specialist: Jon, Computer Support Specialist replied 7 months ago
Those are automatic and not sent by me personally, plus you do not need it
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Tech Support Specialist: Jon, Computer Support Specialist replied 7 months ago
If you feel that you have forgotten your Apple ID password, please go tohttps://iforgot.apple.com/password/verify/appleidand type in your Apple ID and continue. Apple will then provide you with an option to reset your password ***** by email, security questions, text message, etc.Once you are able to reset your password. You can try and sign into your iPad. If it does not work right away,
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Tech Support Specialist: Jon, Computer Support Specialist replied 7 months ago
Sorry you can just copy and paste the website address above in my last message for some reason I can not make it clickable at the moment
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Customer reply replied 7 months ago
I do not know my apple ID
Customer reply replied 7 months ago
I do not know my apple Id
Tech Support Specialist: JJesus Perez Gonzale,
 replied 7 months ago
JJesus Perez Gonzale
Category: Computer
Satisfied Customers: 50
Experience: Level II Technician at 49erShops Inc.
Verified

Hi there, I am here to assist you, please let me know where you have left off on troubleshooting your problem and I can continue to assist you.

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