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An upgrade for Windows 10 has been trying to connect with my…

Customer Question
An upgrade for Windows...

An upgrade for Windows 10 has been trying to connect with my computer for over a week, every time it says failed. What can I do?

Technician's Assistant: What computer or device are you having trouble syncing?

Don't know what you mean.

Technician's Assistant: The Computer Technician will be able to walk you through that. What's the brand and model of your computer?

Don't know that either. I have had it for about 4 years.

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

About a week ago a notice came on and said that there were upgrades for Windows 10. They have just kept on trying to operate them, but it gets to about 99% and then says failed. THen it starts all over again. I can use my computer but I want to get this issue fixed. If I disconnect my AVG, will this allow it to finish?

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

Not really, just remember that I am a civilian not a tech expert!

Submitted: 7 months ago.Category: Computer
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Answered in 7 minutes by:
12/13/2017
Tech Support Specialist: Cody, Senior Systems Administrator replied 7 months ago
Cody
Cody, Senior Systems Administrator
Category: Computer
Satisfied Customers: 3,889
Experience: Systems Administrator
Verified

Hello. My name is ***** ***** I will be assisting you today.

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Tech Support Specialist: Cody, Senior Systems Administrator replied 7 months ago

Can I remotely connect to your computer, so I can troubleshoot this issue with you?

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