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I'm trying desperately to place, butcan't manage to secure a…

Customer Question
I'm trying desperately to...

I'm trying desperately to place, butcan't manage to secure a password.I never seem to be able tomake a new password *****

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

HP2009m

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

Tried my latest passwood as of 8/7/2017. comes back as wrong password.tried to get a new one but everything I tried failed.

Submitted: 8 months ago.Category: Computer
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Answered in 1 minute by:
12/12/2017
Tech Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 8 months ago
Isaac Franklin
Isaac Franklin, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 2,010
Experience: Technical Support Coach at Liberty Tax Service
Verified

Hi, my name is ***** ***** welcome to JustAnswer. I'll be the one to assist you with your question regarding your password. I apologize for the extended wait time you experienced, I've only just come online now and would like to assist you with your question.

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Tech Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 8 months ago

To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 ?

Is it an email you see that is stopping you from entering your pc due to wrong password?

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Customer reply replied 8 months ago
HP2009m-windows 10 don't know
Tech Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 8 months ago

Enter the wrong pass word a few times after you start the pc. Tell me if you see a GO ONLINE TO MICROSOFT message

or just password ***** and a 'name' instead of an email.

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