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It crashed and when it came back on, my email won't work.

Customer Question
It crashed and when...

It crashed and when it came back on, my email won't work.

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Yahoo

Technician's Assistant: How do you usually access Yahoo? On a phone or tablet, or through a web browser?

All 3 ways

Technician's Assistant: What troubleshooting have you tried?

Changed the password ***** it wouldn't open up on my computer. It said that my emails were out of date AT&t was included in this

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

My dell computer has crashed twice. I got it fixed Monday and the tec told me to put in a new password. It crashed this morning ( brown lines down and accross screen) I turned it off and turned it on again and it worked again but I can't get into Yahoo on my computer.

Submitted: 7 months ago.Category: Computer
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Answered in 5 minutes by:
12/12/2017
Tech Support Specialist: Jason Jones, Computer Expert replied 7 months ago
Jason Jones
Jason Jones, Computer Expert
Category: Computer
Satisfied Customers: 19,276
Experience: Over 10 years of professional experience.
Verified

Hello,
I look forward to helping you today.

I must ask a question or two before we begin. Thank you in advance for taking the time to answer.

Which program do you use to access your email (Outlook, Mac Mail, Entourage, Internet Explorer, Firefox, etc)?

Thank you,
Jason

P.S. If you do not know the answers to any of my questions or are confused about something, please let me know by replying on this page.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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