Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

Computer

I can"t log into my Microsoft account in order to use my one…

Customer Question
I can"t log into...

I can"t log into my Microsoft account in order to use my one drive forgot my password ***** can"t answer the questions that are asked of me need to reset my password

Technician's Assistant: What exactly are you having trouble accessing?

Iam trying to set up one drive on my devices and I need to first log into my Microsoft account...no password ***** forgotten and when I try yo reset password ***** ask questions I can"t answer because I don"t remember

Technician's Assistant: I apologize.

What do you suggest can you reset the password ***** me

Technician's Assistant: The Computer Technician will be able to walk you through that. What Microsoft model do you have? And the Operating System (OS)?

Windows 10

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

I have been working on this for about 3 weeks on and off and it only started three weeks ago when I tried to set up one drive

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Don"t know ????

Submitted: 2 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 2 minutes by:
12/12/2017
Tech Support Specialist: Byron, Computer Support Specialist replied 2 months ago
Byron
Byron, Computer Support Specialist
Category: Computer
Satisfied Customers: 3,117
Experience: CCNA, A+, MCSE with over 12 years experience.
Verified

Hi. My name is***** you for your question and the opportunity to assist.

Can you tell me the email address used for your Microsoft account?

Ask Your Own Computer Question
Customer reply replied 2 months ago
I just need acess to my Microsoft account nothing fixed on my computer
Tech Support Specialist: Richard, Computer Specialist replied 2 months ago
Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 42,248
Experience: Over 20 years of consulting to the IT industry
Verified

Unfortunately you are not going to be able to recover this account unless you can remember the password. If the password ***** changed or the account was hacked then you are not going to be able to get back in. It is extremely important that you keep your recovery options up to date since that is your only way back in if you don't have the password. The account being a free email service does not offer any support aside from what you have seen online. A few years back they did have more options for people in your situation but now they simply suggest you create a new account.

I am sorry to have to tell you this but unless you can remember or get access to the correct password ***** is no way back in. Microsoft states the following "When you register for an account, it's up to you to provide the most up-to-date and valid recovery info. Your best option to avoid losing access is to update your recovery info if you get a new phone number or change your alternate email address. "

So unfortunately there are no options left since you never updated your recovery information. In the interest of saving yourself some time I would suggest you don't spend more looking for a solution in this situation as you have no options aside from getting the correct password ***** am sorry to say. I just don't want to give you hope because in the last year Microsoft has completely cut off any type of support and leaves account recovery entirely up to the user meaning if you don't keep your recovery info up to date and forget or lose the password ***** cannot get back into the account.

Again, sorry to have to deliver the bad news but hopefully it saves you some time in the long run and prevents anything like this from ever happening again.

It would be greatly appreciated if you could rate my reply to you by clicking 3 stars are more. I of course understand this is not good news but you are just rating me personally and not Microsoft , their policies, or the situation itself.

Ask Your Own Computer Question
Customer reply replied 2 months ago
Thank you I understand what your saying and think it is lousy for Microsoft to not think of the user .... Thanks again
Tech Support Specialist: Richard, Computer Specialist replied 2 months ago

I understand, the issue is they have no way to prove you are the owner, all the companies do this sorry.

thank you for allowing me to help you today. My goal is to give you the best experience possible! I hope I have earned a 5 star rating! Please remember to rate my service by selecting the 5 stars at the top of the screen before you leave today. If you need more assistance, please use the reply box and let me know.

Ask Your Own Computer Question
Was this answer helpful?
Ask Richard Your Own Question
Richard
Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 42,248
42,248 Satisfied Customers
Experience: Over 20 years of consulting to the IT industry

Richard is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,228 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,167 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
We are contacting you from The Republic of Panama (Boquete,
Hi Pearl, We are contacting you from The Republic of Panama (Boquete, Chiriquí). The problem is the GoogleChrome that I downloaded a couple months ago all of a sudden is not opening. Can you assist me… read more
Cody
Cody
Computer Science
1,826 satisfied customers
Installation has been paid for - I believe. Still asking for
installation has been paid for - I believe. Still asking for payment. My order number is12330408672 … read more
Josh
Josh
It Support Specialist
Associate Degree
5,145 satisfied customers
I was out of the country for three weeks, then has extensive
I was out of the country for three weeks, then has extensive back surgery the week I returned. I forgot my password ***** open the computer. When I followed the directions to recover the password ****… read more
Kris R
Kris R
IT Manager
Computing
3,104 satisfied customers
I've locked myself out of my samsung galaxy 6s edge.
I've locked myself out of my samsung galaxy 6s edge … read more
Josh
Josh
It Support Specialist
Associate Degree
5,145 satisfied customers
Restarted my computer and now my wireless mouse wont work.
Restarted my computer and now my wireless mouse wont work. The wireless keyboard that goes with the mouse still works and it uses the same receiver. I tried using a wired mouse, but it doesn't work ei… read more
Joshua Gransbury
Joshua Gransbury
A.A.S
1 satisfied customers
I forgot my passcode. My phone died so my passcode is in
HI. I forgot my passcode. My phone died so my passcode is in notes … read more
John T. F.
John T. F.
Self-employed Business Owner
Two Decades Field Experience
1,041 satisfied customers
I have forgotten my password. Acer laptop. Aspite ES 15.
Have not used it for a few months tried to use suggested password of hellfire have not done any updates … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
954 satisfied customers
I had a call saying I neede a new license key and they said
I had a call saying I neede a new license key and they said I need to pay $299 to $699 to get my cumputer free of hacking. … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
954 satisfied customers
Shut out of Face book I can not find my old pass words will
shut out of Face book I can not find my old pass words will not let me try another password … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
954 satisfied customers
I am supposed to have Microsoft Office and had a problem
I am supposed to have Microsoft Office and had a problem with my computer and it has disappeared. I cannot remember my ID or password ***** you help? … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
954 satisfied customers
Find password on Ali express. Dell OS. ALI EXPRESS
Find password ***** Ali express JA: What's the brand and model of your computer? And the Operating System (OS)? Customer: Dell OS JA: How long has this been going on with your computer? What have you … read more
Michael
Michael
CEO
Master\u0027s Degree
117 satisfied customers
Can't get cmd prompt up, thinking of shifting to Linux. Asus
can't get cmd prompt up, thinking of shifting to Linux … read more
arsufi2002
arsufi2002
Bachelor's Degree
322 satisfied customers
I accidentally pushed something that rotated my entire
Hi. I accidentally pushed something that rotated my entire screen clockwise. How do I reverse this? … read more
Cody
Cody
Computer Science
1,826 satisfied customers
My husband's laptop will not load up on microsoft's updates?
my husband's laptop will not load up on microsoft's updates? … read more
Cody
Cody
Computer Science
1,826 satisfied customers
A web site page is being blocked,
Htpps:www.gate1travel.com/res/ is being blocked. Need to have it secured … read more
Sheri
Sheri
Bachelor\u0027s Degree
224 satisfied customers
My think pad X1 yoga has been giving problems - being slow -
Hello:My think pad X1 yoga has been giving problems - being slow - office is slow. I've run Malwayre and ESET scans but found nothing. I turned the computer off this morning and just tried turning it … read more
Josh
Josh
It Support Specialist
Associate Degree
5,145 satisfied customers
I have an iPad and I'm trying to get into my yahoo mail but
I have an iPad and I'm trying to get into my yahoo mail but I can't remover my password ***** I don't have another email address cand you help me with that please.?? … read more
Richard
Richard
Computer Specialist
42,248 satisfied customers
I can't get my printer to print anything. when i try to
i can't get my printer to print anything. when i try to print it says the printer is off line … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
954 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x