Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

I can"t log into my Microsoft account in order to use my one…

Customer Question
I can"t log into...

I can"t log into my Microsoft account in order to use my one drive forgot my password ***** can"t answer the questions that are asked of me need to reset my password

Technician's Assistant: What exactly are you having trouble accessing?

Iam trying to set up one drive on my devices and I need to first log into my Microsoft account...no password ***** forgotten and when I try yo reset password ***** ask questions I can"t answer because I don"t remember

Technician's Assistant: I apologize.

What do you suggest can you reset the password ***** me

Technician's Assistant: The Computer Technician will be able to walk you through that. What Microsoft model do you have? And the Operating System (OS)?

Windows 10

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

I have been working on this for about 3 weeks on and off and it only started three weeks ago when I tried to set up one drive

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Don"t know ????

Submitted: 7 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 2 minutes by:
12/12/2017
Tech Support Specialist: Byron, Computer Support Specialist replied 7 months ago
Byron
Byron, Computer Support Specialist
Category: Computer
Satisfied Customers: 3,354
Experience: CCNA, A+, MCSE with over 12 years experience.
Verified

Hi. My name is***** you for your question and the opportunity to assist.

Can you tell me the email address used for your Microsoft account?

Ask Your Own Computer Question
Customer reply replied 7 months ago
I just need acess to my Microsoft account nothing fixed on my computer
Tech Support Specialist: Richard, Computer Specialist replied 7 months ago
Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 47,264
Experience: Over 20 years of consulting to the IT industry
Verified

Unfortunately you are not going to be able to recover this account unless you can remember the password. If the password ***** changed or the account was hacked then you are not going to be able to get back in. It is extremely important that you keep your recovery options up to date since that is your only way back in if you don't have the password. The account being a free email service does not offer any support aside from what you have seen online. A few years back they did have more options for people in your situation but now they simply suggest you create a new account.

I am sorry to have to tell you this but unless you can remember or get access to the correct password ***** is no way back in. Microsoft states the following "When you register for an account, it's up to you to provide the most up-to-date and valid recovery info. Your best option to avoid losing access is to update your recovery info if you get a new phone number or change your alternate email address. "

So unfortunately there are no options left since you never updated your recovery information. In the interest of saving yourself some time I would suggest you don't spend more looking for a solution in this situation as you have no options aside from getting the correct password ***** am sorry to say. I just don't want to give you hope because in the last year Microsoft has completely cut off any type of support and leaves account recovery entirely up to the user meaning if you don't keep your recovery info up to date and forget or lose the password ***** cannot get back into the account.

Again, sorry to have to deliver the bad news but hopefully it saves you some time in the long run and prevents anything like this from ever happening again.

It would be greatly appreciated if you could rate my reply to you by clicking 3 stars are more. I of course understand this is not good news but you are just rating me personally and not Microsoft , their policies, or the situation itself.

Ask Your Own Computer Question
Customer reply replied 7 months ago
Thank you I understand what your saying and think it is lousy for Microsoft to not think of the user .... Thanks again
Tech Support Specialist: Richard, Computer Specialist replied 7 months ago

I understand, the issue is they have no way to prove you are the owner, all the companies do this sorry.

thank you for allowing me to help you today. My goal is to give you the best experience possible! I hope I have earned a 5 star rating! Please remember to rate my service by selecting the 5 stars at the top of the screen before you leave today. If you need more assistance, please use the reply box and let me know.

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Richard Your Own Question
Richard
Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 47,264
47,264 Satisfied Customers
Experience: Over 20 years of consulting to the IT industry

Richard is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,252 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
Forgot password for my iPad. When i set it up. No how do i
Forgot password ***** my iPad JA: When did you last change your password ***** Apple ID? Customer: When i set it up JA: Did you try resetting through Apple's online account reset tool? Customer: No ho… read more
Ricky Expert
Ricky Expert
Bachelor\u0027s Degree
1,181 satisfied customers
Seem to forgot my password and recovery did not send an
Seem to forgot my password ***** recovery did not send an email to reset earlier today. … read more
Ricky Expert
Ricky Expert
Bachelor\u0027s Degree
1,181 satisfied customers
I would like to know how I get rid of nlee75743 and be able
I would like to know how I get rid of nlee75743 and be able to get into my e-mail address***@******.***. … read more
Ricky Expert
Ricky Expert
Bachelor\u0027s Degree
1,181 satisfied customers
How do I reset my password for email that I've forgotten.
How do I reset my password ***** email that I've forgotten … read more
Mirza Vaseem
Mirza Vaseem
Bachelor\u0027s Degree
21 satisfied customers
I'm locked out of my desk top. Dell windows 10. Last
Last password ***** not work. Computer was off for several months while in Florida. … read more
Samuel NetEngineer
Samuel NetEngineer
Associate\u0027s Degree
703 satisfied customers
Having problem. Cannot log into my computer. I'm locked out
Having problem. Cannot log into my computer. I'm locked out of logon server: imap.aol.com. User name***@******.***. When I type the password ***** use to get into my computer, it doesn't accept the pa… read more
UranIT
UranIT
IT Consultant, Network and System Admin
Associate Degree
999 satisfied customers
Have forgotten my email password my email address is.
Have forgotten my email password my email address is***@******.*** … read more
Eric Ewing
Eric Ewing
University IT Manager
182 satisfied customers
I have a ASUS laptop with os windows 10 on it & i forgot
I have a ASUS laptop with os windows 10 on it & i forgot password ***** open it. Is there a way i can reset my password.… read more
UranIT
UranIT
IT Consultant, Network and System Admin
Associate Degree
999 satisfied customers
I had an account about a year and a half ago but someone
I had an account about a year and a half ago but someone else ordered my parts I don't know the email address or the password ***** need parts please help can I reset my account … read more
Ricky Expert
Ricky Expert
Bachelor\u0027s Degree
1,181 satisfied customers
I'm setting up a friends computer. Last week I entered a
I'm setting up a friends computer. Last week I entered a password ***** log into the computer. This week it wont take it. I cant reset password ***** get into it at all … read more
Jinsmn
Jinsmn
Systems Administrator
Diplom
1,260 satisfied customers
Gave to a friend and she can't remember what her iTunes
Gave to a friend and she can't remember what her iTunes account is or password. I am trying to reset it with no luck … read more
Jamie Macko
Jamie Macko
Network Engineer
Computer Science
135 satisfied customers
I keep getting amessage my outlook is out of date but when
I keep getting amessage my outlook is out of date but when isign in it will not take what i think is my password ***** sign in just does nothing so iam at lost to make any corrections please help dale… read more
GeekGal
GeekGal
IT Director
Bachelors Degree
562 satisfied customers
I cant log into aol mail. I typed about 5 didifferent passwords
I can't log into aol mail. I typed about 5 didifferent passwords because I forgot my password XXXXX now AOL has blocked me out. I use it more than any other site. PLEASE HELP. 8(… read more
Toby K.
Toby K.
Team Lead/Technical Support Specialist
Vocational, Technical or Trade Scho
739 satisfied customers
Good Morning, I have Yahoo email via AT&T and I forgot my
Good Morning, I have Yahoo email via AT&T and I forgot my password XXXXX can not access my account. Your assistance would be appreciated. Thanks.… read more
Josh
Josh
It Support Specialist
Associate Degree
5,153 satisfied customers
Since about a week ago, I can not get into my Hotmail account.
Since about a week ago, I can not get into my Hotmail account. Whenever I try to sign in, a box comes up and says to try again. Now, about 3 months ago someone got into my hotmail account and sent abo… read more
lorir
lorir
Data Architect
Bachelor\u0027s Degree
10 satisfied customers
password for BIICTec my master screen name has been changed
password XXXXX BIICTec my master screen name has been changed by you can you reset the password XXXXX where it was before… read more
J Tech
J Tech
3 years towards bs in computer sci
928 satisfied customers
I am an 80 year old grandmother who is totally stupid about
I am an 80 year old grandmother who is totally stupid about computers.This was a gift from my ex husband.It was free..I am unable to get my AOL mail......My password XXXXX XXXX.I even offered to pay y… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I have Microsoft Vista and forgot my password XXXXX log in ...
I have Microsoft Vista and forgot my password XXXXX log in after I came back from vacation. Is there a way to obtain my password XXXXX reset again. I can not currently get in my computer.… read more
Rita
Rita
System Administrator
Bachelor\u0027s Degree
982 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x