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A firewall, fortiguard, prevents me from getting into my…

Customer Question
A firewall, fortiguard, prevents...

A firewall, fortiguard, prevents me from getting into my bank account

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

I have a Dell computer. I don't know the model

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

It's been going on for a month or two. It's been shown to several experts. They say that a firewall causing the problem. I found that fortinet/fortiguard was mentioned on the computer as being the firewall. I can't get rid of it.

Technician's Assistant: What's the model of your Fortinet router?

I don't know what you mean by model of router. I use both google chrome and internet express.

Technician's Assistant: What have you tried so far?

I think I answered that question. I really don't know what you are looking for. I don't know how to get rid of a firewall.

Technician's Assistant: Anything else you want the Network Expert to know before I connect you?

Not really. I payed my bills thru the internet. Not being able to pay them, has ruined my credit rating.

Submitted: 7 months ago.Category: Computer
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Answered in 5 minutes by:
12/12/2017
Tech Support Specialist: Cody, Senior Systems Administrator replied 7 months ago
Cody
Cody, Senior Systems Administrator
Category: Computer
Satisfied Customers: 3,889
Experience: Systems Administrator
Verified

Hello. My name is ***** ***** I will be assisting you today.

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Tech Support Specialist: Cody, Senior Systems Administrator replied 7 months ago

Can I remotely connect to your computer, so I can troubleshoot this issue with you?

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