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I can't remember any of my TWCpasswords. Hp 5058mt outlook?

Customer Question
I can't remember any...

I can't remember any of my TWCpasswords

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

Hp 5058mt outlook?

Technician's Assistant: When did you last update Outlook?

Don't know

Technician's Assistant: What have you tried so far with your Outlook?

Set up and test my accounts

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

I am very slow and nearly blind

Submitted: 7 months ago.Category: Computer
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Answered in 5 minutes by:
12/12/2017
Tech Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 7 months ago
Isaac Franklin
Isaac Franklin, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 1,937
Experience: Technical Support Coach at Liberty Tax Service
Verified

Hi, my name is ***** ***** welcome to JustAnswer. I'll be the one to assist you with your question regarding your emails. I apologize for the extended wait time you experienced, I've only just come online now and would like to assist you with your question.

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Tech Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 7 months ago

Are you referring to Time Warner Cable passwords for emails?

To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 or a Mac.

If its a Mac, please check the OSX version as follows, Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.

How do you usually access your email? Email client such as windows live, (built in email app

on the computer itself that looks like an envelope) Thunderbird? Using a regular browser such

as Firefox/Internet Explorer/Chrome etc?

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Customer reply replied 7 months ago
Time Warner now Spectrum. I use windows Xp I think
Tech Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 7 months ago

I tried to accept your request for a secure remote connection ( screen sharing ) and it said payment failed. This sometimes happens if your bank or credit card company blocks the transaction and a quick call to them will usually lift the block

For further information you can call our customer service department.

1.***-***-****

In the meantime I am sending the remote connection offer back to you to be approved when you are ready.

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