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Touchpad works but cannot get my wireless mouse to work

Customer Question
Touchpad works but cannot...

Touchpad works but cannot get my wireless mouse to work unfortunately ...prefer using mouse over the touchpad ANY DAY ....!! HATE TOUCH PAD not sure what happened period that got me to this point ?

Technician's Assistant: Have you switched the mouse (or mouse receiver) to different ports to see if that helps?

I own a Gateway laptop

Technician's Assistant: Does moving the mouse closer to the receiver make any difference?

Nope it is a wireless iHome mouse

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Not really just want to figure out what I can do to get the mouse to simply work again ....it is driving me crazy ....

Submitted: 7 months ago.Category: Computer
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Answered in 1 minute by:
12/12/2017
Tech Support Specialist: Jason Jones, Computer Expert replied 7 months ago
Jason Jones
Jason Jones, Computer Expert
Category: Computer
Satisfied Customers: 19,268
Experience: Over 10 years of professional experience.
Verified

Hello,
I look forward to helping you today.

How old is the wireless mouse?

I will be standing by, looking forward to your response.
Thank you,
Jason

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Customer reply replied 7 months ago
less than a year old
Tech Support Specialist: Jason Jones, Computer Expert replied 7 months ago

When did you last change the batteries in the mouse?

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Customer reply replied 7 months ago
I do NOT have $39 bucks to spend or spare for something as stupid as you assiting me on a mouse problem I do not recall the last time I switched out the batteries ....I do not want to get charged for your help on a problem like this ...it is NOT a huge issue I will look else where if I have to spend that kind of money for a answer for a mouse situation ....talk about highway robbery !! $39 bucks whew !! I DON'T THINK SO !!
Tech Support Specialist: Jason Jones, Computer Expert replied 7 months ago

I assume that you are referring to the automatic offers that come up on the page. You don't have to click them.

Nobody on this page works for free. I am sorry for the confusion.

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