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Since buying my Asus I have had nonstop trouble with my

Customer Question
Since buying my Asus...

Since buying my Asus I have had nonstop trouble with my wireless printer printing documents without delay or not printing docs at all

Technician's Assistant: How are you connecting to your printer: wirelessly or by USB?

Wirelessly

Technician's Assistant: When did you last update the printer driver software?

Upon buying the Asus

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Its an HP Photosmart Plus

Submitted: 7 months ago.Category: Computer
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Answered in 2 minutes by:
12/12/2017
Tech Support Specialist: Shefin, Computer Support Specialist replied 7 months ago
Shefin
Shefin, Computer Support Specialist
Category: Computer
Satisfied Customers: 6,604
Experience: Working as tech support specialist with a worldwide computer manufacturer.
Verified

Hello!

Thank you for your question. I am Shefin and I look forward to helping you with your issue today.

May I know the make and model number of your printer?

May I know the operating system you are using? Is it Windows 10?

Can I access your computer remotely and check the issue?

Thank you.

Shefin

Ask Your Own Computer Question
Customer reply replied 7 months ago
HP Photosmart Plus
Tech Support Specialist: Shefin, Computer Support Specialist replied 7 months ago

Hi,

May I know the exact model number of your printer? Photosmart Plus B110

May I know the operating system you are using? Is it Windows 10?

Thank you.

Shefin

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