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It's just spinning and wont start up. I just tried to

Customer Question
It's just spinning and...

It's just spinning and wont start up

Technician's Assistant: What exactly is frozen or not starting up for you?

I just tried to restart the system and it has the 4 blue blocks on the screen and it is just sitting there with a circle spinning below it

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

T450s Windows 10

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

It goes on all the time, never updates properly, looking online for solutions.....i eventually just try shutting it down hoping it will restart

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

For a laptop that was $1200, it certainly has a lot of issues!

Submitted: 7 months ago.Category: Computer
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Answered in 5 minutes by:
12/12/2017
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 7 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Customer reply replied 7 months ago
it happens at least once a week, sometimes i can restart and it’s ok but not today
Customer reply replied 7 months ago
i’ve already paid you $41 how about you let me know what to do
Customer reply replied 7 months ago
are you helping me or not?
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 7 months ago

Yes of course. What OS is this?

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Customer reply replied 7 months ago
windows 7
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 7 months ago

Please describe your issue?

All I see is spinning up

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Customer reply replied 7 months ago
I tried restarting my system and it just has the 4 blue squares on the screen and a circle spinning below and will not start, it just keeps spinning!
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 7 months ago

OK - we need to do a full wipe.

Do you have the restore disks?

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Customer reply replied 7 months ago
will that remove programs that I loaded on this laptop?
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 7 months ago

Yes, you will need to restore your backup.

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