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I have a computer scanner problem. I need to scan to PDF and…

Customer Question
i have a computer scanner...
i have a computer scanner problem. I need to scan to PDF and I can't. I need to scan a 8 page document as one scan and I am getting 8 different scans.
Submitted: 8 months ago.Category: Computer
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Answered in 5 minutes by:
12/12/2017
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 8 months ago
Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 7,061
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

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Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 8 months ago

Are you using manufacturer's software to scan? What is the make and model of your scanner?

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Customer reply replied 8 months ago
I am using Windows fax and scan. I have a Canon MX870 printer/scanner/fax/copier
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 8 months ago

Windows Fax and Scan does not supports to save as PDF. Install Printer manufacturer's software following the link below and scan using the manufacturer's software to save the file as PDF

https://www.canon.co.uk/support/consumer_products/products/fax__multifunctionals/inkjet/pixma_mx_series/pixma_mx870.aspx?type=drivers&language=EN&os=Windows%2010%20(64-bit)

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Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 8 months ago

Let me know if this resolves the isssue

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