Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

I forget my password to log in in my new asus laptop.

Customer Question
I forget my password...

I forget my password ***** log in in my new asus laptop

Technician's Assistant: What's the model and Operating System (OS) of your Asus?

Window10

Technician's Assistant: What have you tried so far with your Asus? Have you installed any updates recently?

I istalled new update for window. but I canr accsess my pc asking me for password

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

No, just to accsess my asus pc

Submitted: 7 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 5 minutes by:
12/12/2017
Tech Support Specialist: Richard, Computer Specialist replied 7 months ago
Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 47,167
Experience: Over 20 years of consulting to the IT industry
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

On the sign in screen, above the password ***** do you see the email address you used for windows when first creating the account?

Please let me know

Ask Your Own Computer Question
Customer reply replied 7 months ago
I cant access my lap top is asking me for password ***** don't know it. am talking to you through my desktop computer to solve my laptop access problem
Tech Support Specialist: Richard, Computer Specialist replied 7 months ago

Thank you, ***** ***** see this from your initial request and need to know please

On the sign in screen, above the password ***** do you see the email address you used for windows when first creating the account?

Please let me know

Ask Your Own Computer Question
Customer reply replied 7 months ago
no I cant effort it
Tech Support Specialist: Richard, Computer Specialist replied 7 months ago

Sorry I do not understand your reply

I keep repeating a question to you but you do not seem to answer it, is there a reason for this?

Ill repeat again

On the sign in screen, above the password ***** do you see the email address you used for windows when first creating the account?

Please let me know

Ask Your Own Computer Question
Customer reply replied 7 months ago
I tald you am using my desk top communicating with you. my problem is my laptop I can access it is asking me for pass word. how do you solve it
.
Customer reply replied 7 months ago
no I don't want to pay 55 dollars forget it
Tech Support Specialist: Richard, Computer Specialist replied 7 months ago

Hi there

It seems you are for one reason or another not replying to the question I have been repeating.

So I am offering to call you, else it would be appreciated please if you could reply to the question I have been repeating here throughout our entire interaction.

Thank you

Ask Your Own Computer Question
Customer reply replied 7 months ago
Sydney australia
Tech Support Specialist: Richard, Computer Specialist replied 7 months ago

You need to accept the offer for the phone call first, and the additional cost

Ask Your Own Computer Question
Customer reply replied 7 months ago
no thank forget it
Tech Support Specialist: Richard, Computer Specialist replied 7 months ago

of course, no problem

Ask Your Own Computer Question
Customer reply replied 7 months ago
I send you email for refund. I don't need you help ok just refund me I already contacted pay pal and responding to pay pall advice. my laptop is new and I have one year support, so why you ripping off people.
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Andy Your Own Question
Andy
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5,316
5,316 Satisfied Customers
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

Andy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,252 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
Can't get into my laptop because I've forgotten the
Can't get into my laptop because I've forgotten the password … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I am trying to register my new lap top, I had one years ago
I am trying to register my new lap top, I had one years ago so when I tried to register it says I have an account. I don't remember the password ***** I have tried 5 times to have it send me an email.… read more
Richard
Richard
Computer Specialist
47,167 satisfied customers
I have a ASUS laptop with os windows 10 on it & i forgot
I have a ASUS laptop with os windows 10 on it & i forgot password ***** open it. Is there a way i can reset my password.… read more
UranIT
UranIT
IT Consultant, Network and System Admin
Associate Degree
993 satisfied customers
Changed the pass word and ended up locking myself out. ASUS
Changed the pass word and ended up locking myself out … read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
410 satisfied customers
I just set up my new aus laptop with password did updates lp
I just set up my new aus laptop with password ***** updates lp restarted asked for password ***** entered what I wrote down as pw but it keeps saying incorrect how can I by pass and reset … read more
Richard
Richard
Computer Specialist
47,167 satisfied customers
Retrieve my password.. Acer LAPTOP. Acer System window10.
retrieve my password.. JA: What's the brand and model of your computer? And the Operating System (OS)? Customer: Acer LAPTOP JA: What's the model and Operating System (OS) of your Acer? Customer: Acer… read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
410 satisfied customers
Can't remember last password used, My laptop, Brand is asus
Haven't used for a couple of month while I was sick … read more
Bryan
Bryan
IT Consultant
8,751 satisfied customers
What is my microsoft account? I have a stationary Asus home
I have a stationary Asus home computer. I just bought a new Asus laptop and it wants my Microsoft account to log in. Didn't know I had a Microsoft account. I use Yahoo Email … read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
My laptop asking to retrieve key. Hp. Window10. I was trying
Hi JA: Hi. How can I help? Customer: my laptop asking to retrieve key JA: Just to clarify, what's the make and model of your laptop, and what operating system are you running? Customer: Hp JA: Have yo… read more
Moses C
Moses C
Bsc
758 satisfied customers
I use my MS password to log onto my laptop. This morning it
I use my MS password ***** log onto my laptop. This morning it did not allow me to log in. I went to account.live.com and changed my password, but still cannot log in. Any idea what could be happening… read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
I purchased an ASUS laptop (the F555L) because my older
I purchased an ASUS laptop (the F555L) because my older laptop was having many problems. I accidentally locked myself out of it setting it up. I have tried every password ***** know. I ended up taking my old laptop to OfficMax to have it fixed because I was locked out of my new laptop. I am now getting back to trying to fix my ASUS. : ) I don't know what I am doing but OfficeMax told me I needed to try this myself because it was "easy" and I would pay a lot if I had them do it. … read more
John
John
System/Network administrator
High School or GED
2,073 satisfied customers
Password code, never, it was stolen and it was returned and
never, it was stolen and it was returned and cannot remember the passowrd … read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,323 satisfied customers
I forgot my password for my new Asus laptop L402S and I've
I forgot my password for my new Asus laptop L402S and I've been trying to find out how to fix this. Can you help? … read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
I am trying to help a friend. He has a new Asus laptop and
I am trying to help a friend. He has a new Asus laptop and he does not remember the Windows Password. We cannot get past that … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I lost my password to log in any other way i dont have disc,
hi i lost my password ***** log in any other way i dont have disc … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I can't get past the lock screen of my laptop, It's an Asus
It automatically did one 2 nights ago. I haven't used it since then … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
i remember my yahoo id and password XXXXX i can not log in and
i remember my yahoo id and password XXXXX i can not log in and the security quastion is asking me it is the wrong one what can i do to accsess my account?… read more
Frederick S.
Frederick S.
Computer Specialist
High School or GED
7,241 satisfied customers
I am unable to utilize the Windows installer.. I cannot install
I am unable to utilize the Windows installer.. I cannot install a purchased AVG Anti-virus and when I double click on the Icon, it gives me a: "Windows installer service could not be accessed. This ca… read more
Alen
Alen
Technician
A+ certified.
26 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x