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I have had 2 different support persons remotely work on my…

Customer Question
I have had 2...

I have had 2 different support persons remotely work on my computer, and nothing has been fixed. Help!

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

Dell, running Win 10. The previous help chat ref# *****(###) ###-####

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

Everything went fine up until this morning, when an automatic update to Win10 installed itself, and now I am having problems

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Do you want me to log in from the computer that is having problems? I am on my other computer now

Submitted: 7 months ago.Category: Computer
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12/12/2017
Tech Support Specialist: Michelle, Computer Support Specialist replied 7 months ago
Michelle
Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 6,033
Experience: B.Sc. Computer Science with Honors
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Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

You are at www.justanswer.com services.
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

Please explain a bit about the issues you are facing with the computer

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