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I entered my questioned but it won't connect. It is Xfinity…

Customer Question
I entered my questioned...

I entered my questioned but it won't connect

Technician's Assistant: Who makes your router?

It is Xfinity latest modem router.

Technician's Assistant: What have you tried so far?

Did my issue come through to you about my screen saver?

Submitted: 7 months ago.Category: Computer
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Answered in 5 minutes by:
12/12/2017
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 7 months ago
Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 6,957
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

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Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 7 months ago

Can you describe the in detail please

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Customer reply replied 7 months ago

Recently my laptop screen saver hangs up. It will not go away with a mouse movement, ESC, or enter. I have to enter “Control, Alt, Del” and then cancel to get the screen saver to go away. I have it turned off now. I believe the problem comes from the last major Windows update. I have Windows 10 and Office 365 for Home. My name is George **********

Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 7 months ago

Is this a custom screen saver or a windows own?

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Customer reply replied 7 months ago
Geek Squad just sent 3 sessions on it and it is not fixed. Are you awrae of the problem and know you can fix before I commit to spoending more.
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 7 months ago

I am not GeekSquad but i am hopeful that i will be able to fix it. If not, you can request a refund.

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Customer reply replied 7 months ago
No Thank you but it is too late to try now.
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 7 months ago

Okay. So do you want to close this session or do you want to keep it open and start tomorrow.

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Customer reply replied 7 months ago
close at this point.
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 7 months ago

You can request this to be closed by mailing***@******.*** or by phoning them on 1(###) ###-####/p>

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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