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We recently had our computer worked on by the Geek Squad. My…

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We recently had our...

We recently had our computer worked on by the Geek Squad. My husband has his e-mail in yahoo and my e-mail is in g-mail. Now after pickup up our computer it will not let me into my e-mail adress stating it is already being used and wants me to open an new account. I do not want to do that, I have many things saved on my orginal e-mail account. My husband went back to Geek Squad to have the problem resolved, but what ever they did it had not helped; I still get the same message, when I enter my g-mail account it says the account is being used and I should choose and other g-mail name.

Technician's Assistant: How's your internet connection? Are you checking Gmail from a browser or a mail client (e.g. Outlook)?

I don't have outlook so I guess I'm using google browser.

Technician's Assistant: Are there any antivirus or firewall settings that could block you from receiving mail?

No as I said we took the computer in to make sure every thing was in good working order

Submitted: 7 months ago.Category: Computer
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Answered in 1 minute by:
12/11/2017
Tech Support Specialist: Harold Hanna, Computer Hardware Engineer replied 7 months ago
Harold Hanna
Harold Hanna, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 339
Experience: Sr System Administrator at General Dynamics
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Hello how are you today? Did you have a phone number or additional email attached to your original account?

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