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I have an Apple computer that they had to reinstall the

Customer Question
I have an Apple...

I have an Apple computer that they had to reinstall the Operating system and now my Microsoft package that was installed December 2015 is MIA? Is there anyway for me to reinstall it since my son installed it for me and he doesn't have the key?

Technician's Assistant: What kind of Apple device do you have? What Operating System (OS) are you running?

It had Sierra and then I upgraded to High Sierra a few months ago (10.13 or 10.13.1). The reinstall upgraded to 10.13.2

Technician's Assistant: How long has this been going on with your Apple device? What have you tried so far?

The computer issue started last Monday (12/4) after my iPhone had issues with its software on Saturday (12/2) and then iPad software issues (12/3).

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I called MAC after I got my computer back on Thursday and they were going to do a TimeMachine refresh; but they suggested I contact MS to discuss the Office package and to see if you all could help in restoring Office

Submitted: 7 months ago.Category: Computer
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Answered in 2 minutes by:
12/11/2017
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 7 months ago
Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 6,963
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

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Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 7 months ago

Unfortunately, without the key it cannot be installed but we can install Apache OpenOffice which is like Office and free.

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