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Just purchased. Having trouble...

Just purchased. Having trouble getting online. Get a message "error 1962, no operating system found, boot sequence will automatically repeat". second line says "no media present". Help!!

Technician's Assistant: What device or product does this involve?

Lenovo 310S/510S Series Computer

Technician's Assistant: What Lenovo model do you have? And the Operating System (OS)?

R39027224022 Windows 10

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

Since we purchased it in Oct. At first took 2 or 3 tries to connect, a couple tries, now 10, 15 minutes. Haven't tried anything as we are tech challenged.

Submitted: 8 months ago.Category: Computer
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Answered in 3 minutes by:
12/11/2017
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 8 months ago
Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 7,076
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 8 months ago

The 1962 is a error message that refers to the cable from the hard drive to the motherboard. Since this requires opening the case, i would not recommend you do it but if you would still like doing it yourself then i can instruct, but being a tech i would suggest sending this back to where it was purchased from under warranty. It is a fairly new laptop, and should not do this, even if we fix it by opening, this is something that should not have happened in the first instance on such a new laptop.

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Kamil Anwar
Kamil Anwar
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Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

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