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I’m locked out something about windows defender and corrupt…

Customer Question
I’m locked out something...

I’m locked out something about windows defender and corrupt files, it’s looking for a key and told me to call Microsoft This is a brand new computer, which I have powered off

Technician's Assistant: What exactly are you having trouble accessing?

The computer will not let me go past the welcome screen it’s locked for my protection so it says.

Technician's Assistant: What Microsoft model do you have? And the version of Windows?

The latest I believe windows 10

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

Just started when I clicked on explorer

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

It is mentioning something about an attack

Submitted: 7 months ago.Category: Computer
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Answered in 11 minutes by:
12/11/2017
Tech Support Specialist: Cody, Senior Systems Administrator replied 7 months ago
Cody
Cody, Senior Systems Administrator
Category: Computer
Satisfied Customers: 3,889
Experience: Systems Administrator
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Hello. My name is ***** ***** I will be assisting you today.

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Tech Support Specialist: Cody, Senior Systems Administrator replied 7 months ago

Do you have a smartphone that you can take a picture of this?

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