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I have a dell inspirion 13 7000 series.. I am enrolled in…

Customer Question
My name is allan...

My name is allan martin i have a dell inspirion 13 7000 series.. I am enrolled in the geek squad protection plan. my email is :***@******.***

Technician's Assistant: What Operating System (OS) are you running on your Inspiron?

My problem is that my printer occasionally goes off line

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

I have OS 10

Submitted: 7 months ago.Category: Computer
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Answered in 6 minutes by:
12/11/2017
Tech Support Specialist: Jason Jones, Computer Expert replied 7 months ago
Jason Jones
Jason Jones, Computer Expert
Category: Computer
Satisfied Customers: 19,200
Experience: Over 10 years of professional experience.
Verified

Hello,

I am the person that will be helping you today. Before we begin, please, understand that responding to my questions does not cost more. Also, me responding does not cost more.

May I ask how the printer is connected to your system? (usb, wifi, network, etc)

I look forward to your response.

Thank you,
Jason

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Customer reply replied 7 months ago
Wifi
Tech Support Specialist: Jason Jones, Computer Expert replied 7 months ago

Thank you for the update. May I connect with you remotely to troubleshoot the issue directly? When the remote session begins, we will be able to communicate back and forth via a chat window that will appear on your computer screen.

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Customer reply replied 7 months ago
Wifi
Tech Support Specialist: Jason Jones, Computer Expert replied 7 months ago

Thank you for the update. May I connect with you remotely to troubleshoot the issue directly? When the remote session begins, we will be able to communicate back and forth via a chat window that will appear on your computer screen.

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