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My computer is signing in with the wrong Microsoft account…

Customer Question
My computer is signing...

My computer is signing in with the wrong Microsoft account and all my data is gone

Technician's Assistant: What exactly are you having trouble accessing?

Everything

Technician's Assistant: What Microsoft model do you have? And the Operating System (OS)?

Surface Pro 3 Windows 10

Technician's Assistant: How long has this been going on with your Surface Pro? What have you tried so far?

Since yesterday, after doing the latest windows update. I have 2 Microsoft accounts. When my 2 devices linked together, it started signing my surface in with my laptops Microsoft account.

Technician's Assistant: What Microsoft model do you have?

Surface Pro 3

Technician's Assistant: What have you tried so far with your Microsoft? Have you installed any updates recently?

I need to sign in to my surface with my other Microsoft account.

Submitted: 7 months ago.Category: Computer
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Answered in 1 minute by:
12/11/2017
Tech Support Specialist: Cody, Senior Systems Administrator replied 7 months ago
Cody
Cody, Senior Systems Administrator
Category: Computer
Satisfied Customers: 3,889
Experience: Systems Administrator
Verified

Hello. My name is ***** ***** I will be assisting you today.

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Tech Support Specialist: Cody, Senior Systems Administrator replied 7 months ago

if you log out, is there a switch user option?

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