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We did an update which you requested now I can't get into my…

Customer Question
We did an update...

We did an update which you requested now I can't get into my outlook

Technician's Assistant: What Operating System (OS) are you running on your computer or device?

Do you mean windows 10

Technician's Assistant: The Software Technician will be able to walk you through that. When did you last update your Outlook?

Two days ago

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

My husband has 2 email accounts and he did the update and his are working fine I also have two email accounts and I cannot access either one.

Submitted: 7 months ago.Category: Computer
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Answered in 6 minutes by:
12/11/2017
Tech Support Specialist: Richard, Computer Specialist replied 7 months ago
Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 47,167
Experience: Over 20 years of consulting to the IT industry
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Can you tell me please exactly what happens when you try to access outlook?

Please let me know

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Customer reply replied 7 months ago
I figured it out on my own. Asking me to see an email when I said I couldn't get into my emails is a bit dumb from you. Please cancel anything I have with you.
Tech Support Specialist: Richard, Computer Specialist replied 7 months ago

Hi there

No where in my message to you did I reference anything about emails...

All the best

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