Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

I get from Microsoft a warning with this numberthat I have…

Customer Question
I get from Microsoft...

I get from Microsoft a warning with this number(###) ###-####that I have to call immediately otherwise my credit card number, SIN etc could be stolen.

Technician's Assistant: What Microsoft model do you have? And the Operating System (OS)?

I HP Laptop

Technician's Assistant: What's the model and Operating System (OS) of your HP?

Windows 10 Version 1607

Technician's Assistant: What have you tried so far with your HP? Have you installed any updates recently?

No

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I was not calling. I want only know do you know this number or is it a joke?

Submitted: 5 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 1 minute by:
12/11/2017
Tech Support Specialist: Richard, Computer Specialist replied 5 months ago
Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 45,395
Experience: Over 20 years of consulting to the IT industry
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

It is a scam.
This is what is known as " phishing" it is can be a very serious problem if you do let them access your computer.
Basically what they will do is give this message (they being the scammers and not microsoft) and say that you have problems. Any actual computer problems you have will be entirely coincidental. Usually what they will do is show you the windows error log which always shows a lot of errors but these are normal and on all windows computers, they are not viruses.
Next they log onto your computer and lie to you about the numerous problems they pretend to find. Next they will attempt to get you to pay a few hundred dollars to "fix" the issues when in fact they actually do nothing too helpful.

Always remember, no legitimate tech support company would ever contact you like this. Your computer does not report to Microsoft or any other company so if any tech support person calls you can trust it is a scam and just hang up.

Please do me a favor and take a moment to rate my service by clicking the stars above, 3 or more is very appreciated, we can still chat after rating if you need more help.

Ask Your Own Computer Question
Tech Support Specialist: Richard, Computer Specialist replied 5 months ago

Thank you

Ask Your Own Computer Question
Was this answer helpful?
Ask Richard Your Own Question
Richard
Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 45,395
45,395 Satisfied Customers
Experience: Over 20 years of consulting to the IT industry

Richard is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,228 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,167 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
I got a message saying that Site and you have a Malicious
I got a message saying that this is Microsoft Official Site and you have a Malicious Virus on your system, Do Not Shutdown or Restart your computer Contact Our Certified Windows Technicians For Immedi… read more
Aaron B
Aaron B
Computer Repair Technician
High School or GED
428 satisfied customers
Friday evening I got a popup on my computer that said
Friday evening I got a popup on my computer that said Microsoft had detected a virus that had infected my computer and all my personal information {credit cards, bank accounts, email, etc} was open to… read more
Dan
Dan
IT/Broadcast Engineer
Bachelor\u0027s Degree
508 satisfied customers
Our laptop showed a virus and we couldn't shut it off and we
Our laptop showed a virus and we couldn't shut it off and we had a message to call a Microsoft in order to install security on the laptop. Are there any scams going on with this … read more
Eric Ewing
Eric Ewing
University IT Manager
173 satisfied customers
Earlier today I received an ALERT from what looked like a
Earlier today I received an ALERT from what looked like a genuine Microsoft site. The screen said I had been infected by a Trojan horse. That my information had been hacked, by something called "clamp… read more
Cris
Cris
60 satisfied customers
Virus notification received, when discussed with person he
virus notification received, when discussed with person he wanted access to my computer. I purchased Defender Pro and want you to check my computer … read more
Mike Taylor
Mike Taylor
43 satisfied customers
Look I am getting call from a company claiming to be windows
Hi look I am getting call from a company claiming to be windows say that they are getting error reports sent and need remote access to my laptops … read more
UranIT
UranIT
IT Consultant, Network and System Admin
Associate Degree
864 satisfied customers
I had a phone call saying my microsoft license had expired -
i had a phone call saying my microsoft license had expired - is there such a thing?? … read more
UranIT
UranIT
IT Consultant, Network and System Admin
Associate Degree
864 satisfied customers
Is their a scam going with HP? I had HP Tech call me about
Is their a scam going with HP? I had HP Tech call me about purchasing an Apple App. called Total Security with an Itunes card … read more
Josh
Josh
It Support Specialist
Associate Degree
5,149 satisfied customers
I just have some concerns with a laptop I recently purchased
Hello, I just have some concerns with a laptop I recently purchased and delivered to me just yesterday. Everything seemed to be perfect and how I wanted it to be until I realized that I could not turn… read more
Ricky Expert
Ricky Expert
Bachelor\u0027s Degree
929 satisfied customers
I have windows 10 home edition. I want to know the names of
I have windows 10 home edition. I want to know the names of licensed tech support companies. Is iconnect soft solutions, llc, a valid support company? Is ARI technologies, llc a valid support company?… read more
ChrisC
ChrisC
PC Technician
Associate Degree
661 satisfied customers
Is there a way to track a stolen laptop? I am running
I am running windows 10 on a HP not sure on the model but it is a 15" screen … read more
Josh
Josh
It Support Specialist
Associate Degree
5,149 satisfied customers
I was working on my laptop this afternoon when a warning
I was working on my laptop this afternoon when a warning message took over and reporting that a virus and spyware had infected my computer, gave me an error number and a microsoft number to call. I wa… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
962 satisfied customers
$8994 was taken from my bank account, I don't know how thy
Hi $8994 was taken from my bank account, I don't know how thy got hold of my account number I did not bye any thing from them I do not know who thy are the name on my bank account name digital river i… read more
Dr. Bell
Dr. Bell
Computer Specialist
Technical School Training/Certified
86 satisfied customers
I just recieved a call from a person who says his name "Peter",
I just recieved a call from a person who says his name "Peter", and that he is working for "Microsoft Security". He says that my computer is infected with a virus "rikvm_3815d56.sys". His phone number… read more
JHANNELL
JHANNELL
Bachelor\u0027s Degree
7 satisfied customers
Today I had a man call me and said he was from windows software
Today I had a man call me and said he was from windows software deptment. He told me he was contacting all the coustomers of windows and told me I had a lot of bad things on my computer that were goin… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
962 satisfied customers
Hi , I had a phone call yesterday from a person stating that
Hi , I had a phone call yesterday from a person stating that they were from windows and that a message had been sent from my pc telling them that my pc was showing warnings and errors and it was very … read more
R.A. McConnell
R.A. McConnell
Owner
Associate Degree
505 satisfied customers
I purchased pcbug repair on 11-10-10 after my computer showed
I purchased pcbug repair on 11-10-10 after my computer showed 24 infestations. The purchase of $79.95 for the security tool appears on my credit card as a pre-authorization. The form with the certific… read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
I had a call from a person who said he was calling from Microsoft
I had a call from a person who said he was calling from Microsoft and that they noticed I had a lot of "warning" messages and they said a hacker had hacked into my computer and that the computer will … read more
Rita
Rita
System Administrator
Bachelor\u0027s Degree
982 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x