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After the most recent Windows 10 update, Sleep Mode cannot…

Customer Question
After the most recent...

After the most recent Windows 10 update, Sleep Mode cannot be controlled. I have reset the settings to "Never" which has no effect. If I leave the computer idle for about 10 minutes, it goes to sleep. I've also tried to disable the password ***** which now works on initial start up but not for sleep mode recovery. Help, Please?

Technician's Assistant: What device or product does this involve?

HP Envy 750

Technician's Assistant: What HP model do you have?

Model is Envy 750-115

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

Since the last Windows update, about a week ago. I opened the Power & Sleep routine, selected Never in both of the options for turning off and PC goes sleep after.......

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Other than the fact that this a royal PIA, no...

Submitted: 8 months ago.Category: Computer
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Answered in 1 minute by:
12/11/2017
Tech Support Specialist: Bhavik Joshi, Computer Software Engineer replied 8 months ago
Bhavik Joshi
Bhavik Joshi, Computer Software Engineer
Category: Computer
Satisfied Customers: 1,007
Experience: Product Developer at Computer Science Corporation
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Hi, I'm Bhavik. Welcome to JustAnswer. I'm reviewing your question now, and will reply back ASAP.

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Customer reply replied 8 months ago
Thank you.
Customer reply replied 8 months ago
Not at this time.
Tech Support Specialist: Bhavik Joshi, Computer Software Engineer replied 8 months ago

If your current power plan is set to Balanced, several devices are allowed to go into a low power states which can sometimes cause issues. If you disable Sleep and still have issues on Balanced, try changing to High performance. You will use a little more power but devices which might be causing an issue are typically told to just stay on.

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Customer reply replied 8 months ago
OK, I've changed the settings, and will let you know...
Tech Support Specialist: Bhavik Joshi, Computer Software Engineer replied 8 months ago

ok

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Tech Support Specialist: Bhavik Joshi, Computer Software Engineer replied 8 months ago

Hi,

Hoping that your issue is resolved.

Let me know if you are still facing it.

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Tech Support Specialist: Bhavik Joshi, Computer Software Engineer replied 8 months ago

I have opened my rating for you. Please rate me by scrolling up to the top of your page and clicking on stars.

Let me know if you need any help in future as well.

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