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I have 2016 turbo tax with serial #92220064828170173109 and…

Customer Question
I have 2016 turbo...

I have 2016 turbo tax with serial #92220064828170173109 and I have not opened it for a few months.

Technician's Assistant: What are you having trouble accessing or opening?

I forgot the code to open so can you help me open the files please

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

Vostro400 but a DELL

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

I only tried to open two days ago but cannot remember my password

Submitted: 7 months ago.Category: Computer
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Answered in 5 minutes by:
12/11/2017
Tech Support Specialist: Bhavik Joshi, Computer Software Engineer replied 7 months ago
Bhavik Joshi
Bhavik Joshi, Computer Software Engineer
Category: Computer
Satisfied Customers: 980
Experience: Product Developer at Computer Science Corporation
Verified

Hi, I'm Bhavik. Welcome to JustAnswer. I'm reviewing your question now, and will reply back ASAP.

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Tech Support Specialist: Bhavik Joshi, Computer Software Engineer replied 7 months ago

Simply click "Forgot Password" in the password ***** pop-up to answer your security question. That will get you back in.

Once you're back in, you can select "Password" from the File menu if you want to update or remove your password *****

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Tech Support Specialist: Josh, Support Specialist replied 7 months ago
Josh
Josh, Support Specialist
Category: Computer
Satisfied Customers: 21,956
Experience: 5 years as Network Admin, 10+ years of IT support
Verified

Hello:

I'm so very sorry it took so long for someone to offer assistance to you. My name is ***** ***** I've just come online and saw your question waiting. Before we start, can you please confirm if you still need assistance with your question? Thank you!

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