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I cannot scan documents from my printer. It used to work…

Customer Question
I cannot scan documents...

I cannot scan documents from my printer. It used to work automatically

Technician's Assistant: Is there an error code on your printer when you try to scan?

I think there may b e.

Technician's Assistant: When did you last update the printer driver software?

Never unless it happened automatically

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

No it has worked fine for several years recently it would not work. My disc drive is inoperative so I cannot reinstall the printer.

Submitted: 8 months ago.Category: Computer
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Answered in 5 minutes by:
12/11/2017
Tech Support Specialist: UranIT, Network Administrator replied 8 months ago
UranIT
UranIT, Network Administrator
Category: Computer
Satisfied Customers: 1,425
Experience: Network and System Administrator, IT Consultant
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Hello and thanks for using JustAnswer.com, my name is ***** ***** I will try my best to assist you.
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Tech Support Specialist: UranIT, Network Administrator replied 8 months ago

Which Windows version do you have, 7, 8, 10?

What is exact make and model of printer?

Is printer connected via Ethernet cable, USB cable or Wireless?

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Tech Support Specialist: UranIT, Network Administrator replied 8 months ago

Hello again, didn't hear back from you...
Do you still require assistance on the issue?
Waiting for your reply.

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