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I am receiving a Spyware alert that it has been affected and…

Customer Question
I am receiving a...

I am receiving a Spyware alert that it has been affected and the following information is being stolen as follows : financial d add ta, Facebook logins, credit card details, email account logins, photos stored on my laptop and the contact number provided is not working. If I close my computer without calling a complaint will be filed against me. What should I do?

Technician's Assistant: How's your internet connection? Are you checking your email from a browser or a mail client (e.g. Outlook)?

I have not used my laptop in months.

Technician's Assistant: Are there any antivirus or firewall settings that could block you from receiving mail?

No

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Should I renew the Norton now or wait?

Submitted: 8 months ago.Category: Computer
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Answered in 1 minute by:
12/10/2017
Tech Support Specialist: Bryan, Computer Support Specialist replied 8 months ago
Bryan
Bryan, Computer Support Specialist
Category: Computer
Satisfied Customers: 13,092
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.
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Hello, and thank you for your question. My name is ***** ***** I will do my best to assist you today.

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Tech Support Specialist: Bryan, Computer Support Specialist replied 8 months ago

That's a bogus alert/popup and not from Microsoft; which browser, e.g. Edge, Internet Explorer, Firefox or Chrome, are you using now?

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Customer reply replied 8 months ago
Internet Explorer
Tech Support Specialist: Bryan, Computer Support Specialist replied 8 months ago

OK, please close out the browser and re-open it now; does that same popup/alert show up again?

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Customer reply replied 8 months ago
No thanks. I will take to my IT specialist tomorrow.
Tech Support Specialist: Bryan, Computer Support Specialist replied 8 months ago

PS: Please ignore and do not accept any remote assistance offer shown on this page; it's sent at the site's end and not by me.

Do you want me to continue providing further steps on this page now?

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