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I am unable to update my Windows 7 computers (I have two). I…

Customer Question
I am unable to...

I am unable to update my Windows 7 computers (I have two). I get the following dialog box:

Technician's Assistant: What's the brand and model of your computer?

HP & Dell trying to copy the dialog box but cant. The box has a red Xwhen I click on the "Check for Updates button I get "Windows Update cannot currently check for updates, because the service is not currently running. You may need to restart your computer." I have done this twice with no change. I restored one computer to an earlier restore point, no change.

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

Two days

Submitted: 8 months ago.Category: Computer
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Answered in 4 minutes by:
12/10/2017
Tech Support Specialist: Cody, Senior Systems Administrator replied 8 months ago
Cody
Cody, Senior Systems Administrator
Category: Computer
Satisfied Customers: 4,017
Experience: Systems Administrator
Verified

Hello. My name is ***** ***** I will be assisting you today.

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Tech Support Specialist: Cody, Senior Systems Administrator replied 8 months ago

Can I remotely connect to your computer, so I can troubleshoot this issue with you?

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Tech Support Specialist: Cody, Senior Systems Administrator replied 8 months ago

looks like payment failed

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Customer reply replied 8 months ago
Never mind, I’ll consult a local expert. Please close.
Tech Support Specialist: Cody, Senior Systems Administrator replied 8 months ago

ok

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